Parts Counter Person

Sunshine Chevrolet, LLC; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Friendly team

Job summary

Sunshine Chevrolet, LLC is seeking a Parts Counter Person to assist customers in person and by phone, helping them locate the right automotive parts and answer questions. You will be the face of the parts department and play a key role in accuracy and efficiency.

Responsibilities include using catalogs and inventory systems, processing orders, maintaining stock, and collaborating with the service team to fulfill parts for repairs. Strong customer service and clear communication are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in automotive parts counter sales or related field preferred.
• Strong understanding of automotive parts and systems.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers promptly and courteously in person.
• Assist customers in identifying correct parts using catalogs and inventory systems.
• Process customer orders in-person, over the phone, or online.
• Maintain organized, accurate inventory of all parts and supplies.
• Collaborate with service department to fulfill parts for servicing vehicles.
• Provide support to both retail customers and technicians.

Skills

Customer service

Communication

Inventory management

Computer skills

Education

High school diploma or equivalent

Tools

Inventory systems

Order processing

Job description

**Job Title: Parts Counter Person**

**Job Description:**

Are you passionate about automotive parts and providing top-notch customer service? Join our team as a Parts Counter Person and play a critical role in helping our customers find the parts they need. In this position, you will be the face of our parts department, assisting customers both in person and over the phone with inquiries, orders, and any other assistance they may need regarding automotive parts.

**Key Responsibilities:**

• Greet customers promptly and courteously, ensuring a welcoming environment.
• Assist customers in identifying the correct parts for their needs using catalogs, inventory systems, and professional knowledge.
• Process customer orders efficiently, whether they occur in-person, over the phone, or via online platforms.
• Maintain an organized, accurate, and current inventory of all parts and supplies.
• Collaborate with the service department to ensure timely and accurate fulfillment of parts needed for servicing vehicles.
• Provide support and expertise to both retail customers and technicians, offering solutions tailored to their unique requirements.
• Handle any customer complaints or issues with professionalism and elevate as necessary to ensure customer satisfaction.
• Keep sales and inventory records updated and prepare reports as required by management.
• Stay informed about product innovations, industry trends, and advancements in automotive parts.

**Qualifications:**

• High school diploma or equivalent; additional education or technical training is a plus.
• Proven experience in a similar role in automotive parts counter sales or in a related field.
• Strong understanding of automotive systems and parts.
• Excellent customer service and communication skills.
• Ability to operate computer systems for processing orders and managing inventory.
• Detail-oriented with strong organizational and multitasking abilities.

**Why Join Us:**

• Be part of a supportive team committed to excellence.
• Opportunities for professional growth and advancement within the company.
• Competitive salary and benefits package.
• Engage with a range of customers and automotive enthusiasts.