Parts Counterman

Glendale Infiniti; Glendale (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefit package

Competitive pay structure

Opportunity for growth

Job summary

Glendale Infiniti is seeking a knowledgeable professional to support a busy automotive parts department. In this role, you will assist customers and technicians in sourcing the correct parts while delivering excellent service.

Ideal candidates should possess automotive parts knowledge, strong communication, and problem-solving skills. Join a collaborative team focused on operational excellence and career growth within the automotive industry.

Qualifications

• Experience in automotive parts, retail parts sales, or related customer service role.
• Strong working knowledge of automotive parts.
• Ability to manage multiple priorities and work well in a team.

Responsibilities

• Assist customers in identifying the correct automotive parts and accessories.
• Research part numbers, vehicle applications, and pricing.
• Process parts orders accurately and efficiently.

Skills

Automotive parts knowledge

Customer service

Communication skills

Problem-solving skills

Attention to detail

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Inventory software

Job description

We are seeking a knowledgeable and customer-focused professional to support a busy automotive parts department. In this role, you will help customers and internal teams identify, source, and order the correct parts and accessories while delivering a high level of service. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment with a strong emphasis on accuracy and communication.

What You Will Do

• Assist customers, technicians, and service advisors in identifying the correct automotive parts and accessories
• Research part numbers, vehicle applications, pricing, and availability using catalogs, databases, and manufacturer resources
• Process parts orders, returns, special orders, and warranty-related requests accurately and efficiently
• Maintain organized inventory records and help ensure stock levels are accurate and up to date
• Receive, inspect, label, and stock incoming parts shipments
• Communicate with suppliers and vendors to confirm availability, pricing, and delivery timelines
• Support the service and repair teams by locating and delivering needed parts in a timely manner
• Handle customer inquiries professionally in person, by phone, and through any other communication channels
• Follow company procedures for cash handling, documentation, and returns when applicable
• Help maintain a clean, organized, and efficient parts department

What We Are Looking For

• Experience in automotive parts, retail parts sales, or a related customer service role preferred
• Nissan and or Infiniti parts sales experience a plus
• Strong working knowledge of automotive parts
• Experience with CKD preferred
• Proficiency with Microsoft Outlook, Excel, and Word preferred
• Ability to use parts catalog systems, inventory software, and basic computer applications
• Excellent attention to detail and commitment to accuracy
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and work well in a team-oriented environment
• Problem‑solving skills and the ability to locate alternative solutions when needed
• Ability to lift and move parts and inventory items as needed

Preferred Qualifications

• Experience with dealership automotive parts operations
• Knowledge of OEM and aftermarket parts ordering processes
• Familiarity with warranty, core, and return procedures
• Prior experience supporting a service department or repair facility

Why Join Us

• Comprehensive Benefit package
• Competitive pay structure
• Opportunity to work with a collaborative and customer‑driven team
• Hands‑on role with variety in daily responsibilities
• Chance to build product knowledge and grow within the automotive industry
• Supportive environment focused on service quality and operational excellence

Additional Information

This position may require occasional flexibility in scheduling based on business needs. The successful candidate will bring a professional attitude, a strong work ethic, and a commitment to helping customers and coworkers find the right solution every time.