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Cohere Health is seeking a lead-level Customer & Solutions professional in the United States to bridge health plan clients with our product and engineering teams. You will guide automation initiatives, translate client needs into technical plans, and report outcomes using SQL and dashboards.
The ideal candidate has about eight years in client-facing data work, strong healthcare data knowledge, and the ability to lead a small team amid shifting priorities.
Customer & Solutions · United States · Lead level
This is a people-manager role that sits between health plan clients and Cohere's product and engineering teams. The work covers advising clients on how to automate more prior authorization decisions, turning their requirements into technical plans, and reporting on results with SQL and dashboards. A strong candidate has about eight years in client-facing data work, knows healthcare data and rules, and can lead a small team while handling shifting priorities.
AI handles the decisioning itself, and part of this role is using AI tools to make the team's own analysis and delivery faster. The human work is judging whether automation is performing well for each client, weighing ethical questions in healthcare data, and earning client trust. Turning messy client needs into clear product improvements also stays a people skill.
The role offers close exposure to how an automated prior authorization platform is set up, tuned and measured for real health plans. Someone could build relevant experience by studying approval rates and automation metrics, and by trying AI tools for analytics work. Time spent with product and engineering teams shows how AI features get scoped and improved.
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
An AI platform that, according to the company, lets health plans auto-approve most prior authorization requests instead of making doctors wait for a human reviewer.