GM & Growth Architect for EdTech SaaS

Socket.dev; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Ethos Intelligence in New York seeks a General Manager & Head of Growth to own the company’s next stage of commercial growth and operating execution. Reporting to founders, you will own the commercial plan, go-to-market, pricing, and growth metrics across acquisition, activation, adoption, retention, and expansion.

The role combines operating leadership with strategic growth, requiring SaaS experience, cross-functional leadership across sales, marketing, customer success, and enablement, and

Qualifications

• Significant leadership experience in SaaS growth, go-to-market, commercialization, or general management roles.
• Track record of building or scaling a repeatable growth engine in an early-stage or growth-stage company.
• Experience leading across sales, customer success, implementation, and marketing.
• Strong understanding of commercialization in complex customer environments.
• Demonstrated ability to hire, manage, and align cross-functional teams.
• Willingness to travel regularly - early on primarily to corporate offices and school sites.

Responsibilities

• Own the company operating cadence across commercial and customer-facing functions.
• Run weekly, monthly, and quarterly business reviews around growth, customer health, implementation progress, and launch readiness.
• Coordinate with product and engineering leadership to align commercial needs with development priorities.
• Help the company mature from founder-led execution into a durable operating system.
• Build and refine the go-to-market strategy across target customer segments.
• Establish pricing, packaging, pipeline discipline, and growth KPIs.
• Develop repeatable customer acquisition and expansion motions across direct, partner, and self-serve channels as appropriate.
• Stand up and manage the sales operating system, including pipeline management, forecasting, CRM discipline, and sales process.
• Recruit, lead, and develop early sales talent and external commercial resources.
• Improve conversion from interest to implementation through better qualification, messaging, and follow-through.
• Help define market sequencing, ideal customer profiles, and new channels that accelerate adoption.
• Build scalable onboarding, implementation, and activation systems.
• Ensure customers are successfully deployed and supported.
• Create a customer success function that drives adoption, satisfaction, retention, and expansion.
• Translate customer complaints, questions, and usage patterns into operational and product improvements.
• Establish support workflows, escalation pathways, and service expectations.
• Lead the commercialization side of marketing in close coordination with internal and external partners.
• Ensure brand, PR, content, campaigns, and demand generation are aligned to growth goals.
• Help sharpen product positioning, category messaging, and customer-facing narratives.
• Build a demand-generation engine that supports customer acquisition, usage, and expansion.

Job description

Ethos Intelligence in New York seeks a General Manager & Head of Growth to own the company’s next stage of commercial growth and operating execution. Reporting to founders, you will own the commercial plan, go-to-market, pricing, and growth metrics across acquisition, activation, adoption, retention, and expansion.

The role combines operating leadership with strategic growth, requiring SaaS experience, cross-functional leadership across sales, marketing, customer success, and enablement, and