GM, Fast Casual: Lead Operations & Growth

Leap Brands; West Hartford (CT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health benefits and PTO

Career advancement opportunities

Leadership development and training

Job summary

Leap Brands is seeking a General Manager for a high-volume fast casual restaurant. You will lead operations, guest experience, and profitability, while building a strong team culture and ensuring brand standards.

Responsibilities include operational excellence, local marketing, and strict adherence to food safety. The role requires 3–5+ years in management, P&L oversight, and flexible hours, with ServSafe certification preferred. Competitive compensation and benefits offered.

Qualifications

• 3–5+ years of restaurant management experience, preferably in fast casual or quick service concepts.
• Proven track record of managing high-volume restaurant operations.
• Strong leadership, coaching, and team-building skills.
• Experience managing P&L performance, labor budgets, and food costs.
• Excellent communication and problem-solving abilities.
• Ability to work flexible hours including nights, weekends, and holidays.
• ServSafe certification or ability to obtain

Responsibilities

• Oversee daily restaurant operations to ensure efficient service, food quality, and adherence to brand standards
• Deliver exceptional guest experiences by maintaining high hospitality and service standards
• Monitor restaurant cleanliness, safety, and compliance with all health and food safety regulations
• Ensure accurate execution of menu items, prep standards, and speed of service targets
• Recruit, hire, train, and develop a high-performing management and hourly team
• Lead by example and foster a positive, accountable, and performance-driven culture
• Provide coaching, feedback, and ongoing development to management and team members
• Manage labor scheduling to balance service levels with labor cost targets
• Drive employee engagement, retention, and internal promotions
• Own restaurant P&L performance including sales growth, labor management, food cost, and controllable expenses
• Analyze key performance metrics such as sales, guest counts, labor %, food cost, and profitability
• Implement strategies to improve margins, increase average check, and drive operational efficiencies
• Manage inventory, ordering, and waste reduction initiatives
• Drive restaurant sales through local marketing, community engagement, and in-store promotions
• Build relationships with local businesses, schools, and organizations to increase brand visibility
• Execute marketing initiatives and promotional programs that support brand growth
• Ensure compliance with all company policies, food safety regulations, and operational procedures
• Maintain accurate records related to inventory, labor, scheduling, and financial reporting
• Protect company assets and ensure proper cash handling procedures

Job description

Leap Brands is seeking a General Manager for a high-volume fast casual restaurant. You will lead operations, guest experience, and profitability, while building a strong team culture and ensuring brand standards.

Responsibilities include operational excellence, local marketing, and strict adherence to food safety. The role requires 3–5+ years in management, P&L oversight, and flexible hours, with ServSafe certification preferred. Competitive compensation and benefits offered.