GM, Debit Card Products & Growth

U.S. Bank; New York (NY); On-site; USD 194,000 - 229,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank seeks a strategic General Manager to lead our Debit Card Products portfolio with full P&L accountability.

You will shape the end-to-end strategy, performance, and evolution of the portfolio, driving customer engagement and long-term value while meeting enterprise risk expectations. The role collaborates with Product, Relationship and Technology teams to grow and serve clients in an integrated, holistic manner, delivering best-in-class products and digital capabilities across the

Qualifications

• Extensive senior leadership experience managing large scale consumer financial products with full P&L accountability.
• Proven track record of building and transforming product portfolios at scale.
• Deep expertise in customer centric product design, digital experiences, and lifecycle management.
• Strong business judgment with experience balancing growth, risk, and return objectives.
• Demonstrated experience leading cross functional teams across product, marketing, risk, technology, finance and operations.
• Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change.
• Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior-level management and key stakeholders.
• Proven experience communicating a vision and inspiring teams to achieve business results.
• Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and engages others to develop possible future policies, practices, and approaches to address these developments.

Responsibilities

• Full Portfolio & P&L Ownership: Serve as General Manager accountable for the Debit Portfolio, encompassing bank branded, affinity and sponsorship products, 5.8 million customers, representing $105B in sales and $525M in annual revenue.
• Product Strategy & Modernization: Lead the design and execution of a next generation debit card product/value proposition and feature set that addresses evolving customer needs and drives wallet share.
• Customer Value & Experience: Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long term engagement and advocacy.
• Platform Transformation: Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem.
• Customer Acquisition & Onboarding: Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers—making it easy to apply, get approved, and begin using confidently from day one.
• Digital First Experience Design: Reimagine end to end customer interactions through a digital first (mobile led) lens, delivering seamless, intuitive, and data informed experiences that strengthen brand connection and empower customers.
• Interconnected Growth & Relationship Deepening: Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem.
• Servicing Excellence & Advocacy: Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores.

Skills

Senior leadership

Full P&L ownership

Product portfolio leadership

Cross-functional leadership

Digital product design

Job description

U.S. Bank seeks a strategic General Manager to lead our Debit Card Products portfolio with full P&L accountability.

You will shape the end-to-end strategy, performance, and evolution of the portfolio, driving customer engagement and long-term value while meeting enterprise risk expectations. The role collaborates with Product, Relationship and Technology teams to grow and serve clients in an integrated, holistic manner, delivering best-in-class products and digital capabilities across the