Head of Debit Portfolio

US Bank; New York (NY); On-site; USD 350,000 - 500,000; Full time

Job summary

U.S. Bank is seeking a strategic General Manager to lead the Debit Card Products portfolio with full P&L accountability. You will shape end-to-end strategy, performance, and evolution to drive customer engagement, loyalty, and enterprise value.

The role requires building a best-in-class debit portfolio, collaborating with product, relationship, and technology teams to deliver integrated solutions. Lead with inclusivity, accountability, and execution as the brand advances in a rapid

Qualifications

• Extensive senior leadership experience managing large-scale consumer financial products with full P&L accountability.
• Proven track record of building and transforming product portfolios at scale.
• Deep expertise in customer-centric product design, digital experiences, and lifecycle management.
• Strong business judgment with experience balancing growth, risk, and return objectives.
• Demonstrated experience leading cross functional teams across product, marketing, risk, technology and operations.
• Proven leadership to hire, develop, and retain diverse leaders who drive change.
• Executive presence and ability to influence senior leaders across the organization.

Responsibilities

• Full Portfolio & P&L Ownership for the Debit Portfolio including bank branded, affinity and sponsorship products.
• Product Strategy & Modernization: design and execute next-gen debit products and value propositions.
• Customer Value & Experience: craft benefits and experiences driving engagement and advocacy.
• Platform Transformation: upgrade loyalty platforms for scalability and reliability.
• Customer Acquisition & Onboarding: grow new customers with streamlined onboarding and approval.
• Digital First Experience Design: deliver mobile-led, intuitive digital experiences.
• Interconnected Growth: increase products per customer across the U.S. Bank ecosystem.
• Servicing Excellence & Advocacy: reduce friction and raise customer advocacy scores.

Skills

Senior leadership

P&L ownership

Product portfolio transformation

Cross-functional leadership

Customer-centric design

Executive presence

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

U.S. Bank is seeking a strategic and results driven General Manager to lead our Debit Card Products portfolio. This role has full P&L accountability and is responsible for the end to end strategy, performance, and evolution of the portfolio. The General Manager will play a critical role in defining and delivering a best in class portfolio that drives customer engagement, loyalty, and long term value while meeting enterprise return and risk expectations.With its very strong enterprise focus on Consumer and Small Business Payments, U.S. Bank is committed to growing the debit card segment of our Proprietary Products portfolio by hiring a senior leader to build and lead this business into the future. This role will report to the head of Proprietary Products and will be a key member of the Proprietary Products leadership team. This individual will be responsible for bringing together our Product, Relationship and Technology capabilities to grow and serve clients in an integrated, holistic manner.The Head of Debit Portfolio will be responsible for managing, growing, and deepening our overall debit card products and our client relationships. The successful candidate will collaborate closely with the company's leadership team and applicable business partners to build and deepen client relationships to bring best-in-class products, digital capabilities and experiences. A successful candidate will bring strong leadership and drive a culture of inclusivity, accountability and execution, all while ensuring the U.S. Bank brand is at the forefront of the transformative journey. Key business responsibilities include managing the key P&L drivers of the Debit Portfolio, driving sales and relationship management, developing the multi-year strategy, managing current products and new product innovation.

Key Responsibilities

• Full Portfolio & P&L Ownership
  Serve as General Manager accountable for the Debit Portfolio, encompassing bank branded, affinity and sponsorship products, ~5.8 million customers, representing ~$105B in sales and ~$525M in annual revenue
• Product Strategy & Modernization
  Lead the design and execution of a next generation debit card product/value proposition and feature set that addresses evolving customer needs and drives wallet share
• Customer Value & Experience
  Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long term engagement and advocacy
• Platform Transformation
  Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem
• Customer Acquisition & Onboarding
  Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers-making it easy to apply, get approved, and begin using confidently from day one
• Digital First Experience Design
  Reimagine end to end customer interactions through a digital first (mobile led) lens, delivering seamless, intuitive, and data informed experiences that strengthen brand connection and empower customers
• Interconnected Growth & Relationship Deepening
  Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem
• Servicing Excellence & Advocacy
  Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores

Qualifications

• Extensive senior leadership experience managing large scale consumer financial products with full P&L accountability
• Proven track record of building and transforming product portfolios at scale
• Deep expertise in customer centric product design, digital experiences, and lifecycle management
• Strong business judgment with experience balancing growth, risk, and return objectives
• Demonstrated experience leading cross functional teams across product, marketing, risk, technology, finance and operations
• Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change
• Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior-