Gloucester Home Care Operations Leader

Guardian Angel Senior Services, Inc.; Gloucester (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Guardian Angel Senior Services in Gloucester, MA is seeking a Home Care Manager to lead daily home care operations and drive quality care. You will optimize scheduling, coach staff, and ensure strong client-caregiver matches to support families in the community.

The role requires 2+ years in home care and 2+ years in leadership, with strong communication, organization, and comfort with technology. A health/human services degree is preferred.

Qualifications

• 2+ years of home care experience.
• 2+ years of leadership or management experience.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Comfortable working with technology and electronic systems.
• Proficiency with Microsoft Office.

Responsibilities

• Oversee the daily operations of home care services
• Manage scheduling and help ensure strong client-caregiver matches
• Maintain effective communication with clients, families, caregivers, and care teams
• Monitor quality of care and client satisfaction
• Lead, coach, and support office staff and caregivers
• Assist with caregiver recruiting, onboarding, and retention
• Ensure compliance with applicable state regulations and company standards
• Manage reports, documentation, and payroll preparation
• Participate in the on-call rotation as needed
• Help identify opportunities to improve client service and operational efficiency

Skills

Leadership

Communication

Organization

Problem-solving

Multitasking

Tech-savvy

MS Office

Education

Associate's or Bachelor's degree in Health or Human Services

Job description

Guardian Angel Senior Services in Gloucester, MA is seeking a Home Care Manager to lead daily home care operations and drive quality care. You will optimize scheduling, coach staff, and ensure strong client-caregiver matches to support families in the community.

The role requires 2+ years in home care and 2+ years in leadership, with strong communication, organization, and comfort with technology. A health/human services degree is preferred.