Global Wi‑Fi Operations Engineer (24/7)

Savvyan Technologies; Plano (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Savvyan Technologies is seeking a Wi‑Fi Operations Engineer to deliver a 24x7 follow-the-sun support model for a global enterprise Wi‑Fi environment. You will ensure availability, performance, security, and user experience through proactive monitoring, rapid incident response, and continuous tuning as part of a globally distributed team.

The role requires hands‑on experience with major platforms, RF fundamentals, and ITSM tooling, and involves structured handovers between regions to maintain

Qualifications

• 3+ years of experience supporting enterprise Wi‑Fi in an operations or NOC environment.
• Solid understanding of 802.11 standards (Wi‑Fi 5/6/6E) and RF fundamentals.
• Hands‑on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar).
• Working knowledge of TCP/IP, VLANs, DHCP/DNS, 802.1X/RADIUS, and WPA2/WPA3.
• Experience with monitoring tools and ITSM platforms (e.g., ServiceNow).
• Strong troubleshooting, communication, and documentation skills.

Responsibilities

• Monitor the global Wi‑Fi infrastructure 24x7 using monitoring and cloud management platforms.
• Track health indicators: AP availability, client connectivity, RF conditions, authentication success, WAN uplink status.
• Configure and tune alerts to reduce noise and enable early detection of issues.
• Identify security events and follow defined procedures.

Skills

Wi‑Fi operations

Incident management

Troubleshooting

Communication

Tools

ServiceNow

Monitoring tools

ITSM platforms

Job description

Savvyan Technologies is seeking a Wi‑Fi Operations Engineer to deliver a 24x7 follow-the-sun support model for a global enterprise Wi‑Fi environment. You will ensure availability, performance, security, and user experience through proactive monitoring, rapid incident response, and continuous tuning as part of a globally distributed team.

The role requires hands‑on experience with major platforms, RF fundamentals, and ITSM tooling, and involves structured handovers between regions to maintain