Global VP of Technical Support & Services

iboss; Orlando (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401K with company match

Unlimited PTO policy

Job summary

iboss seeks a visionary VP of Technical Support in Orlando to lead global Technical Support Engineers and Technical Account Managers. You will define service strategy, mentor teams, and partner with customers to ensure best-in-class support that drives growth.

You will oversee a worldwide team across Enterprise customers and stay ahead of product changes, balancing technical excellence with operational effectiveness to deliver exceptional service.

Qualifications

• 9+ years of experience designing and supporting multilayer IP networks, security, and related technologies.
• Bachelor’s degree in Engineering; IT/CS preferred.
• Commitment to best-in-class service and staff development.
• Leadership of technical support teams with a focus on customer success.
• Strong integrity and dedication to customer satisfaction.

Responsibilities

• Build strong cross-functional relationships and act as trusted adviser to global teams.
• Contribute to the Global Customer Support vision and long-term technical strategy.
• Foster reliable relationships and escalate recurring issues to drive improvements.
• Create knowledgebase entries to improve customer self-service and share with teams.
• Stay current with product changes and lab/test systems to enable new capabilities.

Skills

Multilayer IP networks

Network security

Leadership

Customer service excellence

Enterprise support

Education

Bachelor’s degree in Engineering

Job description

iboss seeks a visionary VP of Technical Support in Orlando to lead global Technical Support Engineers and Technical Account Managers. You will define service strategy, mentor teams, and partner with customers to ensure best-in-class support that drives growth.

You will oversee a worldwide team across Enterprise customers and stay ahead of product changes, balancing technical excellence with operational effectiveness to deliver exceptional service.