Global Director of Technical Support & Services

NightDragon Acquisition Corp.; Orlando (FL); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health, Vision, Dental

401K with company match

Unlimited PTO policy

Company paid holidays

Job summary

iboss is a cloud security company redefining how the modern workforce connects securely to all applications. The VP of Technical Support will lead global Technical Support Engineers and Technical Account Managers, driving best-in-class service, training, and escalation handling for Enterprise customers.

The role requires deep expertise in enterprise networks and cybersecurity, with a track record of mentoring teams and delivering measurable service improvements that support business growth.

Qualifications

• 10+ years designing and supporting multilayer IP networks.
• Bachelor’s degree in Engineering; Information Technology or Computer Science preferred.
• Demonstrated experience leading technical support teams and driving service excellence.
• Strong integrity and commitment to customer satisfaction and success.

Responsibilities

• Build cross-functional relationships across global teams and act as trusted adviser.
• Contribute to Global Customer Support vision and long-term technical strategy.
• Identify recurring issues and opportunities for product/process improvements.
• Create and submit knowledgebase entries to improve self-service support.
• Stay current with product changes and mentor teams on new capabilities.

Skills

IP networks

Network security

Firewall design

Leadership

Customer-focused

Education

Bachelor's degree in Engineering

Job description

iboss is a cloud security company redefining how the modern workforce connects securely to all applications. The VP of Technical Support will lead global Technical Support Engineers and Technical Account Managers, driving best-in-class service, training, and escalation handling for Enterprise customers.

The role requires deep expertise in enterprise networks and cybersecurity, with a track record of mentoring teams and delivering measurable service improvements that support business growth.