Global VP Field Services

Brightsmith; California; In loco; USD 200.000 - 270.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Vice President of Field and Technical Services to lead strategic initiatives in the transmission construction sector. This pivotal role involves overseeing field service operations, enhancing service quality, and driving customer satisfaction. You will collaborate with various teams to ensure optimal product performance and support long-term business growth. If you have a strong background in field services and a passion for leadership, this is a unique opportunity to make a significant impact in a high-growth organization. Join a dynamic team committed to excellence and innovation in the industry.

Competenze

• 10+ years in field services or technical support in T&D or Power industry.
• Experience leading technical services for T&D equipment manufacturers.

Mansioni

• Develop and execute field service strategy for installation and maintenance.
• Lead and mentor a high-performing field service team.
• Ensure compliance with industry standards and safety regulations.

Conoscenze

Leadership

Customer Relationship Management

Technical Support

Field Services Management

Operational Efficiency

Formazione

Bachelor's Degree in Engineering or related field

Master's Degree (preferred)

Strumenti

Project Management Software

Field Service Management Tools

Descrizione del lavoro

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This range is provided by Brightsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00/yr - $270,000.00/yr

Job Title: Vice President of Field and Technical Services

We are currently working with a high-growth organization in the transmission construction space. In this global role, the Vice President of Field and Technical Services will lead the strategic direction and execution of field services, ensuring high-quality installation and maintenance outcomes for both installers and end-users. This role is critical in driving customer satisfaction, optimizing service operations, and ensuring the reliability and efficiency of the company's products.

This individual will work closely with Business Development, Engineering, and Application Engineering teams to enhance service offerings, improve product performance in the field, and support long-term business growth. The VP will oversee a team of field service professionals, technical support personnel, and training specialists, ensuring that best-in-class service and support are provided to customers, partners, and internal stakeholders.

Key Responsibilities

1. Develop and execute the company's field service and technical support strategy to ensure industry-leading installation and maintenance performance.
2. Lead, mentor, and develop a high-performing field service team, ensuring they have the necessary skills, tools, and training.
3. Establish KPIs and performance metrics to drive continuous improvement in service quality and operational efficiency.
4. Build and maintain strong relationships with utility customers, EPC firms, and installation contractors in the T&D space.
5. Oversee the installation, commissioning, troubleshooting, and maintenance of products in the field, ensuring seamless execution.
6. Provide technical leadership to both internal teams and external customers, ensuring products are deployed and maintained according to industry best practices.
7. Collaborate with Engineering and Application Engineering teams to provide feedback from the field, driving product improvements and innovation.
8. Establish and oversee remote and on-site troubleshooting and support services to quickly resolve customer issues.
9. Ensure compliance with all industry standards, safety regulations, and company quality guidelines.
10. Partner with Business Development and Sales to support pre-sales efforts, customer presentations, and technical demonstrations.
11. Work closely with key customers to understand their needs and pain points, shaping field services offerings accordingly.
12. Drive customer training programs to ensure installers, maintenance teams, and end-users are well-equipped to handle the company's products effectively.
13. Develop and oversee a comprehensive service and support model, including service contracts and aftermarket support.
14. Implement best practices in service logistics, workforce planning, and field operations to improve response times and efficiency.
15. Lead efforts to reduce installation and maintenance costs while improving service quality and reliability.
16. Ensure field service operations are aligned with broader company goals, financial targets, and customer satisfaction objectives.

Qualifications & Experience

10+ years of experience in field services, technical support, or operations within the Transmission & Distribution, Power, or Electrical Equipment industry.

Prior experience leading a technical services division for a T&D equipment manufacturer, utility, or EPC firm.

Seniority level

Director

Employment type

Full-time

Job function

Project Management, Quality Assurance, and Administrative

Industries

Construction, Electric Power Transmission, Control, and Distribution, and Utilities