Global VP, Customer Success & Enterprise Growth

Miro; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Wellbeing benefit

WFH equipment allowance

Learning & Development stipend

Job summary

Miro is seeking a strategic Global Customer Success Leader to build, coach, and lead an outstanding team of CSMs across Americas and Japan/APAC. You will partner with regional Sales leaders and Professional Services to shape regional strategy and drive value for enterprise customers.

In this senior role you will own relationships with large accounts, influence cross-functional decisions, and help define the future of our customer experience while modeling Miro’s values and fostering an

Qualifications

• 10+ years in Strategic or Enterprise Customer Success or Account Management leadership with a track record of hitting targets.
• 7+ years leading CSM/ACM teams at high-growth B2B SaaS companies.
• Experience leading Director-level leaders.

Responsibilities

• Build, coach and lead the Americas and Japan/Apac Customer Success teams.
• Partner with sales and other functions to improve CLV through product adoption, value delivery, health scores and retention.
• Drive the team to hit Key Performance Indicators and manage account hygiene.

Skills

Strategic leadership

Enterprise SaaS

People management

Executive relationships

Education

Bachelor's degree

Tools

Salesforce

Job description

Miro is seeking a strategic Global Customer Success Leader to build, coach, and lead an outstanding team of CSMs across Americas and Japan/APAC. You will partner with regional Sales leaders and Professional Services to shape regional strategy and drive value for enterprise customers.

In this senior role you will own relationships with large accounts, influence cross-functional decisions, and help define the future of our customer experience while modeling Miro’s values and fostering an