Global VIP Travel & Ticketing Specialist

TAG Group; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary DOE

Equal opportunity employer

Job summary

TAG Group seeks a TAG24 Specialist in the United States to service travel inquiries, bookings, and ticketing with meticulous accuracy. You will collaborate with global teams to support company initiatives, negotiate rates, and ensure adherence to SLAs while delivering personalized client service.

Ideal candidates bring 7+ years in travel or similar service industries, deep knowledge of fares and GDS (Galileo preferred), and strong negotiation and relationship-building skills to maximize

Qualifications

• BS or BA degree or equivalent combination of education and related experience.
• 7+ years in travel industry or a 24-hour department or similar service industry (10 years).
• Strong knowledge of fares, negotiated contracted fares, ticketing and reissues.
• VIP/touring/group travel experience.
• Proficiency in Microsoft Suite and GDS (Galileo preferred).

Responsibilities

• Fully service inquiries, bookings and ticketing with high standards and documentation.
• Report, investigate and resolve errors or client complaints with strong service.
• Process complex reissues and pricing records accurately.
• Meet deadlines, policies and SLAs.
• Maintain excellent client relationships with personalized service.
• Negotiate best rates from vendors to maximize profitability.
• Ensure PNR entries in GDS are correct and complete.
• Demonstrate attention to detail to minimize errors and losses.
• Perform other duties as assigned.

Skills

Fare knowledge & ticketing

VIP/group travel experience

Microsoft Office Suite

GDS Galileo

Customer service & negotiation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

GDS Galileo

Job description

TAG Group seeks a TAG24 Specialist in the United States to service travel inquiries, bookings, and ticketing with meticulous accuracy. You will collaborate with global teams to support company initiatives, negotiate rates, and ensure adherence to SLAs while delivering personalized client service.

Ideal candidates bring 7+ years in travel or similar service industries, deep knowledge of fares and GDS (Galileo preferred), and strong negotiation and relationship-building skills to maximize