TAG24 Specialist (Weekend Shift)

TAG Group; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary DOE

Equal opportunity employer

Job summary

TAG Group seeks a TAG24 Specialist in the United States to service travel inquiries, bookings, and ticketing with meticulous accuracy. You will collaborate with global teams to support company initiatives, negotiate rates, and ensure adherence to SLAs while delivering personalized client service.

Ideal candidates bring 7+ years in travel or similar service industries, deep knowledge of fares and GDS (Galileo preferred), and strong negotiation and relationship-building skills to maximize

Qualifications

• BS or BA degree or equivalent combination of education and related experience.
• 7+ years in travel industry or a 24-hour department or similar service industry (10 years).
• Strong knowledge of fares, negotiated contracted fares, ticketing and reissues.
• VIP/touring/group travel experience.
• Proficiency in Microsoft Suite and GDS (Galileo preferred).

Responsibilities

• Fully service inquiries, bookings and ticketing with high standards and documentation.
• Report, investigate and resolve errors or client complaints with strong service.
• Process complex reissues and pricing records accurately.
• Meet deadlines, policies and SLAs.
• Maintain excellent client relationships with personalized service.
• Negotiate best rates from vendors to maximize profitability.
• Ensure PNR entries in GDS are correct and complete.
• Demonstrate attention to detail to minimize errors and losses.
• Perform other duties as assigned.

Skills

Fare knowledge & ticketing

VIP/group travel experience

Microsoft Office Suite

GDS Galileo

Customer service & negotiation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

GDS Galileo

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

TAG24 Specialist Overview:

We are looking for a full-time (40 hours per week, weekend shifts required) TAG24 Specialist who can support our growing TAG24 team. As the TAG24 Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

Fully service all enquiries, requests, bookings and ticketing with the highest standards and quality documentation—ensuring all air, rail, hotel and/or other ancillary reservations meet company and client expectations

Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service

Process complex reissues and pricing records accurately

Ensure deadlines, client policies, and SLAs are met and adhered to

Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client

Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability

Ensure PNR entries in GDS are correct and fully completed

Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors

Other responsibilities and duties, as assigned

Qualifications:

BS or BA degree OR in lieu of education credentials, equivalent combination of education and directly related experience

Minimum of seven years’ experience and knowledge working with the travel industry, or a 24-hour department or similar service industry (10 years)

Strong knowledge and understanding of fares, negotiated contracted fares, ticketing, reissue, and experience handling VIP, touring clients and/or group travel

Proficient in Microsoft Suite, seven years of GDS experience (Galileo preferred) and ability to learn new systems

Proactive self-starter with excellent customer service, negotiation, communication, and organizational skills, who excels at problem-solving, multitasking, meeting deadlines, and thinking outside the box with strong attention to detail

Experience TAG Perks:

Competitive salary DOE

We are committed to offering an equal opportunity for all employees and applicants.