VIP Tour & Travel Concierge

TAG Group; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

TAG Group in Los Angeles, Nashville, or New York is seeking a Tour Specialist to support our touring department. You will collaborate with global teams to design cost-efficient, customized itineraries and manage all travel bookings within budget and client standards.

The role requires 2+ years in a travel agency, strong knowledge of airfares and GDS systems (Galileo preferred), and experience with VIP or group travel.

Qualifications

• Bachelor's degree or equivalent; travel agency experience preferred.
• Strong knowledge of airfares, contracted fares, ticketing and reissues; proven booking ability.
• VIP, entertainment and/or group travel experience is preferred.

Responsibilities

• Manage touring client travel needs by anticipating preferences and designing cost-effective itineraries.
• Oversee bookings, ticketing, and documentation for air, rail, hotel, and ancillary services.
• Resolve errors and client complaints promptly and prevent financial losses from mistakes.
• Negotiate favorable vendor rates to reduce client costs and maximize profitability.
• Handle administrative and financial tasks, including client and Finance queries and accurate GDS entries.
• Maintain strong client and supplier relationships to ensure account retention and high-quality service.
• Support team continuity by completing required tasks accurately and efficiently.

Skills

Airfare knowledge

VIP travel experience

Education

BA/BS degree or equivalent

Tools

GDS Galileo

Job description

Location: Los Angeles, Nashville or New York

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Specialist Overview:

We are looking for a full-time (40 hours per week) Tour Specialist who can support our growing touring department. As a Tour Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

Manage touring client travel needs by anticipating preferences, analyzing requests, and designing cost-effective, customized itineraries within budget and requirements

Oversee all bookings, ticketing, and documentation for air, rail, hotel, and ancillary services, ensuring accuracy and compliance with company and client standards

Resolve errors and client complaints promptly while preventing financial losses from avoidable mistakes

Negotiate favorable vendor rates to reduce client costs and maximize company profitability through revenue opportunities

Handle administrative and financial tasks, including client and Finance department queries, reconciliations, and accurate GDS PNR entries

Maintain strong client and supplier relationships to ensure account retention and deliver personalized, high-quality service

Support team continuity and service excellence by completing required tasks and additional duties efficiently and accurately

Qualifications:

BA/BS degree preferred, or an equivalent combination of education and directly related experience; minimum 2 years in a travel agency required

Strong knowledge of airfares, contracted fares, ticketing, reissues, and GDS systems (Galileo preferred); skilled in booking flights, hotels, and managing published fares

Experience with VIP, entertainment, and/or group travel preferred

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updatedCV/resumeand a cover letter to [e-mail] .