Global VIP Patient Financial Navigator

Duke Clinical Research Institute; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health in Durham is seeking a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations.

You will facilitate financial clearance, insurance verification, registration, and payment processes while delivering an exceptional service experience across diverse linguistic and cultural backgrounds.

Qualifications

• High School diploma required; postsecondary education preferred.
• Experience in hospital service access, billing, or related fields recommended.
• Ability to handle complex domestic and international payments.

Responsibilities

• Coordinate financial clearance, insurance verification, sponsorship review, and authorization activities.
• Guide patients through registration, counseling, payment arrangements, and billing.
• Manage diverse funding sources including self-pay, sponsorship, managed care, and government funding.
• Maintain accurate demographic, financial, sponsorship, and insurance data in electronic systems.
• Deliver concierge-level service for high-profile and international patients with confidentiality.
• Demonstrate cultural awareness and sensitivity across diverse backgrounds.
• Explain policies, resolve problems, and address payment and access challenges.

Skills

Communication skills

Empathy

Cultural sensitivity

Problem solving

Education

High School Diploma

Associate's degree in healthcare

Bachelor's degree

Tools

EMR systems

Job description

Duke Health in Durham is seeking a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations.

You will facilitate financial clearance, insurance verification, registration, and payment processes while delivering an exceptional service experience across diverse linguistic and cultural backgrounds.