VIP & International Financial Navigator

Duke University; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health Integrated Practice seeks a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations. You will facilitate financial clearance, authorization, registration, and payment processes while delivering exceptional service.

Responsibilities include coordinating financial clearance and insurance verification, guiding registration and billing, and managing diverse payment arrangements with

Qualifications

• Knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
• Two years experience in hospital service access, clinical service access, physician office or billing and collections.
• Associate's degree with one year of experience or Bachelor's degree with one year of experience.

Responsibilities

• Coordinate financial clearance, insurance verification, sponsorship review, and authorization activities.
• Guide patients through registration, financial counseling, payment arrangements, and hospital billing processes.
• Manage complex domestic and international payment arrangements (self-pay, sponsored, managed care, governmental funding).
• Ensure accurate patient demographic, financial, sponsorship, and insurance data in electronic systems.
• Deliver concierge-level service for high-profile and international patients with discretion and confidentiality.

Skills

Financial counseling

Insurance verification

Patient access

Education

High school education

Associate's degree in healthcare

Bachelor's degree

Job description

Duke Health Integrated Practice seeks a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations. You will facilitate financial clearance, authorization, registration, and payment processes while delivering exceptional service.

Responsibilities include coordinating financial clearance and insurance verification, guiding registration and billing, and managing diverse payment arrangements with