Global Vendor Operations Specialist

Jobtailor

Austin (TX)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Vendor Operations professional in Austin, TX. You will guide global vendors from onboarding through operational readiness, develop performance dashboards, and coordinate cross-functional teams to ensure SLA compliance.

The role emphasizes data-driven vendor management and continuous improvement across a global portfolio. You will collaborate with IT, Security, Procurement, and Legal to ensure proper access, documentation, and governance, while building

Qualifications

3–5 years in vendor management or procurement operations.
Experience with global service providers across multiple time zones.
Proven track record building performance measurement frameworks and tracking systems.
Background in data center operations, facilities management, IT services, or infrastructure services preferred.

Responsibilities

Guide new global vendors through the complete setup from contract to operational readiness.
Conduct vendor orientation sessions covering systems, protocols, escalation procedures, and daily workflows.
Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization.
Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards.
Establish initial communication cadences and operational rhythms with new vendor teams.
Work with IT, Security, Procurement, and Legal to provision system access and clearances.
Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance.
Monitor SLAs across active vendors, flag breaches and track resolution.
Develop vendor scorecards providing objective assessments of performance.

Skills

Vendor Management

Performance Measurement Frameworks

Data Analysis

Google Workspace

Project Management

Tools

Jira

Asana

Microsoft Office

Job description

Guide new global vendors through the complete company setup process from contract signature to operational readiness
Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and daily operational workflows
Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization
Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards
Establish initial communication cadences and operational rhythms with new vendor teams
Work with IT, Security, Procurement, and Legal teams to provision system access and complete required clearances
Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance
Monitor Service Level Agreements (SLAs) across all active vendors, flagging breaches and tracking resolution
Develop vendor scorecards that provide clear, objective assessments of vendor performance
Create executive-level dashboards summarizing vendor health across the global portfolio
Establish data collection processes to ensure accurate, timely performance measurement
Partner with vendors to align on measurement methodologies and data sources
Conduct root cause analysis when vendors miss SLA targets or performance benchmarks
Schedule and facilitate regular operational review meetings with vendor teams to discuss performance trends
Track improvement plan progress and elevate persistent issues to the Global Vendor Manager
Identify patterns across vendor performance issues and recommend systemic process improvements
Document lessons learned from performance incidents to prevent recurrence
Simplify vendor operational guidelines, playbooks, and SOPs to improve clarity and compliance
Identify opportunities to automate repetitive vendor management tasks using agentic AI tools (reporting, onboarding, compliance tracking)
Partner with internal teams to implement tools that accelerate vendor onboarding and performance monitoring
Create templates, forms, and workflows that reduce administrative overhead
Maintain centralized vendor operations documentation and knowledge base
Drive continuous improvement initiatives based on vendor and internal stakeholder feedback
Serve as the primary day-to-day point of contact for operational vendor inquiries
Translate technical requirements from Infrastructure Operations teams into clear vendor work instructions
Coordinate cross-functional stakeholders (Finance, Legal, Security, IT) during vendor lifecycle events
Prepare and deliver regular status updates to leadership on vendor operational health
Facilitate vendor business reviews and performance discussions
Manage vendor communication channels (email, Slack, ticketing systems, etc.)

Requirements

3-5 years in vendor management, procurement operations, supplier quality, or operational program management
Experience working with global service providers across multiple time zones
Proven track record building performance measurement frameworks and tracking systems
Background in data center operations, facilities management, IT services, or infrastructure services preferred
Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Office suite
Strong data analysis skills with ability to create dashboards and visualizations
Experience with project management and tracking tools (Jira, Asana, etc.)
Familiarity with procurement systems and vendor management platforms
Familiarity with data center or network infrastructure operations
Basic understanding of SLA frameworks and service delivery metrics

Core Competencies

Demonstrates expertise in vendor management and operational program management, with a strong focus on performance measurement frameworks, data analysis, and cross‑functional collaboration. Proficient in utilizing tools for tracking and reporting to enhance vendor onboarding and operational efficiency.

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