Vendor Performance Supervisor

Jobtailor; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Burlington Stores is seeking a Vendor Relations Leader in the United States to guide a small team in reviewing vendor compliance data and driving performance improvements. You will coordinate with buyers, finance, and supply chain partners to translate data into actionable improvements and maintain high standards across scorecards and incidents.

The role emphasizes data interpretation, root-cause analysis, and collaborative problem solving with senior leadership to optimize vendor operations.

Qualifications

• Bachelor's degree preferred.
• 3+ years’ supervisory experience in retail, vendor relations, or supply chain preferred.
• Experience reviewing vendor compliance data and scorecards.
• Ability to interpret data, identify trends, and draw meaningful insights.
• Ability to develop research strategies and identify root causes.
• Analytical proficiency for business opportunity identification and recommendations.
• Knowledge of Burlington merchandise operations.
• Ability to manage vendor relationships and challenging vendor situations.
• Ability to coordinate with cross-functional teams.
• Ability to support change management and create process reference materials.

Responsibilities

• Lead a team of 3–5 direct reports reviewing vendor compliance data
• Identify opportunities to improve vendor performance
• Meet regularly with vendors and buyers to improve performance
• Assign team research projects, review findings, and share results with vendors and merchants
• Facilitate vendor meetings explaining operational guidelines and improvement actions
• Coach, engage, develop, recognize, and retain team associates
• Lead onsite and offsite vendor meetings to review scorecards and compliance performance
• Advise on operational solutions to address current issues and prevent future incidents
• Serve as the point of contact for vendor questions and concerns
• Coordinate with buyers and cross-functional teams including DCs, Finance, Merchandise Processing, PO Tracking, and Supply Chain
• Develop business solutions with senior leadership
• Interpret data, identify trends, and translate findings into actionable recommendations
• Develop and implement research strategies to identify root causes of vendor issues
• Monitor team responses for accurate and timely processing and communication
• Review incident reporting and elevate issues as needed
• Help establish and maintain departmental SLAs and KPIs
• Oversee maintenance, organization, and documentation of team work processes
• Serve as subject matter expert for Burlington merchandise operations
• Support departmental projects and change management initiatives
• Create reference materials and explain process requirements to key vendors

Skills

Vendor Compliance Management

Data Interpretation and Trend Analysis

Team Leadership and Development

Cross-Functional Coordination

SLA/KPI Management

Education

Bachelor's degree preferred

Job description

• Lead a team of 3–5 direct reports reviewing vendor compliance data
• Identify opportunities to improve vendor performance
• Meet regularly with vendors and buyers to improve performance
• Assign team research projects, review findings, and share results with vendors and merchants
• Facilitate vendor meetings explaining operational guidelines and improvement actions
• Coach, engage, develop, recognize, and retain team associates
• Lead onsite and offsite vendor meetings to review scorecards and compliance performance
• Advise on operational solutions to address current issues and prevent future incidents
• Serve as the point of contact for vendor questions and concerns
• Coordinate with buyers and cross-functional teams including DCs, Finance, Merchandise Processing, PO Tracking, and Supply Chain
• Develop business solutions with senior leadership
• Interpret data, identify trends, and translate findings into actionable recommendations
• Develop and implement research strategies to identify root causes of vendor issues
• Monitor team responses for accurate and timely processing and communication
• Review incident reporting and elevate issues as needed
• Help establish and maintain departmental SLAs and KPIs
• Oversee maintenance, organization, and documentation of team work processes
• Serve as subject matter expert for Burlington merchandise operations
• Support departmental projects and change management initiatives
• Create reference materials and explain process requirements to key vendors

Requirements

• Bachelor's degree preferred
• 3+ years’ supervisory experience in retail, vendor relations, or supply chain preferred
• Experience reviewing vendor compliance data and scorecards
• Ability to interpret data, identify trends, and draw meaningful insights
• Ability to develop research strategies and identify root causes
• Analytical proficiency for business opportunity identification and recommendations
• Knowledge of Burlington merchandise operations
• Ability to manage vendor relationships and challenging vendor situations
• Ability to coordinate with cross-functional teams
• Ability to support change management and create process reference materials

Core Competencies

Demonstrates expertise in vendor compliance management, data analysis, and team leadership within retail and supply chain environments. Proven ability to develop actionable business solutions and facilitate cross-functional collaboration.

Highest-signal resume keywords

• Vendor Compliance Management
• Data Interpretation and Trend Analysis
• Team Leadership and Development
• Cross-Functional Coordination
• Burlington Merchandise Operations Knowledge

ATS Optimization Keywords

Hard Skills

• Vendor Performance Improvement
• Research Strategy Development
• Analytical Proficiency
• Incident Reporting Review
• SLA and KPI Management

Soft Skills

• Coaching and Engagement
• Communication Skills
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree Preferred

Industry Keywords

• Retail
• Vendor Relations
• Supply Chain
• Operational Guidelines
• Change Management