Global UX Design Lead — Senior Manager, AI-Driven Craft

Expeditors

Seattle (WA)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Paid vacation

Holidays

401(k) Retirement Savings Match

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave

Educational Assistance

Job summary

Expeditors is seeking a Senior Manager, Global Technology User Experience Design to lead a newly centralized UX organization in Seattle. You will manage six to eight designers embedded with product teams, raising quality, consistency, and accessibility across products.

The role emphasizes AI-enabled design, cross-functional collaboration, and scalable design practices. Responsibilities include owning capacity planning, integrating UX into discovery and delivery, and shaping the UX practice with

Qualifications

Bachelor's degree in Design, HCI, CS, IS, Engineering, Business, or related field.
Experience leading or managing a team of designers.
Deep UX craft spanning research, interaction design, information architecture, visual/UI design, accessibility, and design systems.
Ability to manage capacity, allocation, or resourcing across multiple teams.
Experience applying AI to design work with responsible, craft-focused guidance.
Fluency with Figma, Azure DevOps/Boards, GUIDE/Storybook, and Microsoft 365.

Responsibilities

Lead, coach, and grow the UX design team, including hiring and day-to-day management.
Own capacity planning, demand backlog, and collaboration with Technical Product Managers and engineers.
Embed UX in discovery and delivery, co-owning problem framing and success criteria.
Define practices, guardrails, and tooling for applying AI across the design lifecycle.
Establish operating rituals and dashboards to measure capacity, throughput, and partner satisfaction.