Global Trip Specialist — 24/7 Operations

Flight Pro International; Houston (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Flight Pro International, a premier trip support provider headquartered in Houston, seeks a dedicated Trip Specialist to oversee international trips, consult with clients, and manage permits and customs. You will coordinate with vendors, handle information transfers, and troubleshoot issues to ensure seamless itineraries.

You will be part of a 24/7 operations team, building strong client relationships and delivering exceptional service while aligning with budgets and regulatory requirements

Qualifikationen

• High school diploma or GED required.
• Associate degree or equivalent preferred.
• 3–5 years of experience in Client Services; aviation experience preferred.
• Experience in Airport/Aviation preferred.

Aufgaben

• Provide client support with flight plans and planning issues.
• Onboard new clients.
• Converse with clients to determine destination, mode of transport, travel dates, financial considerations, and accommodations required.
• Identify issues and challenges, consult, and advise client with solutions for flight operations.
• Conduct research to identify trip requirements.
• Coordinate with vendors, ground agents and other departments to prepare trip arrangements (hotels, flight plans, fuel, car rentals, weather, regulatory support, itineraries).
• Request services, permits, and customs arrangements.
• Manage transfer of information to/from clients, dispatchers, flight crew, and ground agents.
• Interpret aviation charts to determine route of flight requirements.
• Troubleshoot short-notice problems for flight crew and provide remedial options.
• Ensure trip needs align with client budget.
• Research and maintain vetted data in operational databases.
• Support a culture of exceptional client experience and contribute to journey.
• Remain available to work 24/7 in a high tempo environment.
• Support development of new products; assist in requirements, design, and UAT.
• Stay informed of world events and regulatory changes.
• Share knowledge with coworkers (train) on latest updates/requirements.
• Contact client during/after trip to obtain feedback and follow-up.
• Perform other duties as assigned.

Kenntnisse

Client communication

Relationship building

Time management

Problem solving

Attention to detail

Ausbildung

Associate degree or equivalent

Field of study in Client Services / Aviation preferred

Jobbeschreibung

Flight Pro International, a premier trip support provider headquartered in Houston, seeks a dedicated Trip Specialist to oversee international trips, consult with clients, and manage permits and customs. You will coordinate with vendors, handle information transfers, and troubleshoot issues to ensure seamless itineraries.

You will be part of a 24/7 operations team, building strong client relationships and delivering exceptional service while aligning with budgets and regulatory requirements