Trip Coordinator

Flight Pro International; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Flight Pro International, a premier trip support provider headquartered in Houston, seeks a dedicated Trip Specialist to oversee international trips, consult with clients, and manage permits and customs. You will coordinate with vendors, handle information transfers, and troubleshoot issues to ensure seamless itineraries.

You will be part of a 24/7 operations team, building strong client relationships and delivering exceptional service while aligning with budgets and regulatory requirements

Qualifications

• High school diploma or GED required.
• Associate degree or equivalent preferred.
• 3–5 years of experience in Client Services; aviation experience preferred.
• Experience in Airport/Aviation preferred.

Responsibilities

• Provide client support with flight plans and planning issues.
• Onboard new clients.
• Converse with clients to determine destination, mode of transport, travel dates, financial considerations, and accommodations required.
• Identify issues and challenges, consult, and advise client with solutions for flight operations.
• Conduct research to identify trip requirements.
• Coordinate with vendors, ground agents and other departments to prepare trip arrangements (hotels, flight plans, fuel, car rentals, weather, regulatory support, itineraries).
• Request services, permits, and customs arrangements.
• Manage transfer of information to/from clients, dispatchers, flight crew, and ground agents.
• Interpret aviation charts to determine route of flight requirements.
• Troubleshoot short-notice problems for flight crew and provide remedial options.
• Ensure trip needs align with client budget.
• Research and maintain vetted data in operational databases.
• Support a culture of exceptional client experience and contribute to journey.
• Remain available to work 24/7 in a high tempo environment.
• Support development of new products; assist in requirements, design, and UAT.
• Stay informed of world events and regulatory changes.
• Share knowledge with coworkers (train) on latest updates/requirements.
• Contact client during/after trip to obtain feedback and follow-up.
• Perform other duties as assigned.

Skills

Client communication

Relationship building

Time management

Problem solving

Attention to detail

Education

Associate degree or equivalent

Field of study in Client Services / Aviation preferred

Job description

As a Trip Specialist, you will play a crucial role in overseeing and coordinating all aspects of international trips. You will be responsible for consulting with clients, identifying trip requirements, and assisting with travel related documentation such as overflight/landing permits and customs clearance. Additionally, you will be expected to coordinate with vendors and manage information transfer while also troubleshooting problems and ensuring trip needs are met. The goal of the Trip Specialist is to provide an "Exceptional Client Experience" by initiating, building, and maintaining strong client relationships and ensuring Flight Pro is "The Most Trusted, Premier Provider of Global Trip Support Solutions".

The Company:

Flight Pro International is a Premier Trip Support Solution provider headquartered in Houston, Texas. Offering over 30 years of Aviation Industry experience, we strive to be the most trusted, premier provider of global trip support solutions.

Flight Pro International prides itself in being readily available for our clients as we operate 24 hours a day, 7 days a week and 365 days a year. Our highly skilled Global Trip Support (GTS) team and Special Services Network (SSN) of professionals provide unprecedented support and consultation to each and every client.

The Flight Pro International Trip Support team consists of the highest quality business aviation professionals in the industry. This dedicated team coordinates every operational requirement for all phases of flight. Our team of experts becomes an extension of the client's flight department when they partner with Flight Pro International.

To learn more about us, check out our website at: https://flightprointernational.com/

Location:

Houston, TX

• Provide client support with flight plans and flight planning issues.
• Onboard new clients.
• Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Identify all issues and challenges, consult, and advise client, offer solutions and options for successful flight operations.
• Conduct research to identify information on trip requirements.
• Coordinate with vendors, ground agents and other departments to prepare trip arrangements such as hotel arrangements, flight plans, fuel, car rentals, weather, regulatory support and prepare itineraries.
• Request services, permits, and customs arrangements.
• Manage the transfer of information to and from clients, dispatchers, flight crew, and ground agents.
• Interpret aviation charts to determine route of flight requirements.
• Troubleshoot short notice problems for flight crew and provide options to remedy the issue.
• Ensure that trip needs are met within the constraints of the client's budget.
• Research, capture and maintain vetted data in operational databases.
• Support a culture of exceptional client experience and contribute to the client experience journey.
• Remain available to work 24/7 in a high operations tempo environment.
• Support the development of new products. Assist in defining requirements, design, and user acceptance testing.
• Stay informed of changes (world events) COVID/political situations (coups, etc.).
• Share knowledge with co-workers (train) on latest updates/requirements.
• Contact client during/after trip to obtain feedback and follow-up.
• Perform other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) required
• Associate degree or equivalent from two-year college or technical school preferred
• Field of study in Client Services / Aviation preferred
• Minimum 3-5 years of experience in Client Services; however, military service in the aviation field can serve as a substitute for any experience qualifications
• Experience in Airport/Aviation preferred
• Basic PC usage and knowledge
• Knowledge of industry standards and practices
• Strong communication skills, interpersonal skills, and ability to build relationships

Why You Should Apply:

• Strong team-oriented environment
• Excellent long-term growth opportunities
• Collaborative leadership focused on employee empowerment

Flight Pro International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.