Global Trip Concierge & Support Specialist

Flight Pro International; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Flight Pro International, a premier Trip Support solutions provider based in Houston, TX, is seeking a Trip Specialist to oversee international trips, coordinate with clients and vendors, and ensure exceptional client experiences.

Responsibilities include onboarding clients, detailing trip requirements, arranging permits and customs, and maintaining strong client relationships while managing information flow in a 24/7 operations environment.

Qualifications

• High school diploma or GED required.
• Associate degree or equivalent preferred.
• Field of study in Client Services / Aviation preferred.
• 3–5 years of experience in Client Services; military aviation experience may substitute.
• Experience in Airport/Aviation preferred.
• Basic PC usage and knowledge.
• Knowledge of industry standards and practices.
• Strong communication and relationship-building skills.

Responsibilities

• Provide client support with flight plans and planning issues.
• Onboard new clients.
• Consult with clients to determine destination, transport, dates and accommodations.
• Identify issues, advise and offer solutions within budget.
• Research trip requirements.
• Coordinate with vendors and ground agents to prepare itineraries.
• Arrange permits, permits, and customs arrangements.
• Transfer information to/from clients, dispatchers, crews and agents.
• Interpret aviation charts to determine routes of flight.
• Troubleshoot short-notice problems and offer remedies.
• Remain available 24/7 in high tempo operations.
• Support development of new products and define requirements.

Skills

Client services

Aviation knowledge

Communication skills

Interpersonal skills

Relationship building

Education

High school diploma or GED

Associate degree preferred

Job description

Flight Pro International, a premier Trip Support solutions provider based in Houston, TX, is seeking a Trip Specialist to oversee international trips, coordinate with clients and vendors, and ensure exceptional client experiences.

Responsibilities include onboarding clients, detailing trip requirements, arranging permits and customs, and maintaining strong client relationships while managing information flow in a 24/7 operations environment.