Global Travel Programs & Training Coordinator

Houlihan Lokey; Dallas (TX); On-site; USD 39,950 - 49,593; Full time

Job summary

Houlihan Lokey in Dallas, TX, is seeking a Travel Administrator to support a global corporate travel program across Americas, EMEA, and APAC. You will ensure policy compliance, maintain Concur and NEO platforms, deliver training, and partner with HR, Accounting, and regional teams to optimize traveler experience.

The role emphasizes data-driven reconciliation, system enhancements, and regional training content, with a focus on policy adherence and traveler satisfaction.

Qualifications

• Understanding of global travel program structure and governance.
• Advanced analytical and reporting skills (Excel, dashboards, data interpretation).
• High attention to detail in financial reconciliation and compliance.
• Effective cross-cultural communication and stakeholder management.
• Ability to manage multiple regions, priorities, and time zones.
• Training and change management capabilities.
• Systems-oriented mindset with platform administration experience.
• Experience with Concur/NEO adoption and system utilization.
• Proven ability to meet credit card reconciliation accuracy and cycle time goals.
• Track record of maintaining high traveler satisfaction (global surveys/NPS).

Responsibilities

• Support the centralized online travel program across Americas, EMEA, APAC.
• Maintain global travel policies with regional customization and HUB updates.
• Collaborate with Head of Global Travel, regional leads, HR and Accounting.
• Develop and deliver training for travel tools and processes (Concur, NEO).
• Create scalable resources: webinars, job aids, onboarding modules.
• Track training completion, adoption metrics, and user engagement globally.
• Administer and maintain Concur and NEO platforms; support system enhancements.
• Troubleshoot issues with vendors and internal IT; drive user adoption.
• Support VIP traveler needs and ensure consistent traveler support standards.

Skills

Global travel governance

Analytics & reporting

Detail oriented

Cross-cultural communication

Multi-region coordination

Training & change management

Platform administration

Concur/NEO experience

Travel policy enforcement

VIP traveler service

Tools

Concur

NEO

Job description

Houlihan Lokey in Dallas, TX, is seeking a Travel Administrator to support a global corporate travel program across Americas, EMEA, and APAC. You will ensure policy compliance, maintain Concur and NEO platforms, deliver training, and partner with HR, Accounting, and regional teams to optimize traveler experience.

The role emphasizes data-driven reconciliation, system enhancements, and regional training content, with a focus on policy adherence and traveler satisfaction.