Global Travel & Expense Architect

OpenAI Deployment Company; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

DeployCo is seeking a Global Travel and Expense Lead to build and own DeployCo’s travel and expense program for a geographically distributed, client-facing workforce. Travel is central to how we serve customers: our teams travel frequently, plans change quickly, and a significant portion of travel originates in EMEA.

You will establish the policies, supplier relationships, systems, and support model that make this travel dependable.

Responsibilities

• Build and run DeployCo’s global travel and expense program, establishing the operating model, processes, and provider support needed as the company grows. Remain hands-on initially and build the team over time as business needs expand.
• Deliver responsive support for frequent client travel, including complex itineraries, last-minute changes, cancellations, and on-trip disruptions. Establish dependable provider coverage and escalation paths across regions and time zones.
• Improve international booking and payment workflows, particularly for EMEA-origin travel. Work with providers and Finance partners to address pricing, availability, currency, and local-market constraints.
• Own expense and corporate card operations, including onboarding, access, limits, employee guidance, and exception handling. Partner with Accounting on coding, documentation, reconciliation, and close.
• Create practical travel policies, approval processes, and controls that balance traveler needs, client commitments, cost, and accountability.
• Manage travel suppliers, service expectations, performance reviews, and sourcing opportunities. Partner with OpenAI’s T&E team on shared supplier arrangements, with direct access to providers and responsibility for DeployCo’s service needs and escalations. Coordinate group travel and room blocks, partnering with event owners where needed.
• Establish reliable visibility into travel costs by client or project, supporting customer reimbursement or rebilling where contracts permit.
• Use data, automation, and AI to improve service, reduce manual work, and identify recurring problems, while retaining appropriate review and controls.

Job description

DeployCo is seeking a Global Travel and Expense Lead to build and own DeployCo’s travel and expense program for a geographically distributed, client-facing workforce. Travel is central to how we serve customers: our teams travel frequently, plans change quickly, and a significant portion of travel originates in EMEA.

You will establish the policies, supplier relationships, systems, and support model that make this travel dependable.