Travel Customer Service Representative

Concentrix; Clarkston (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, access training and growth opportunities in a people-centric, inclusive environment.

Qualifications

• Customer service experience or aptitude for helping travelers.
• Strong verbal and written communication skills.

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Manage bookings, changes, and cancellations with accuracy and empathy.
• Document interactions and resolve issues while meeting performance targets.

Skills

Customer service

Communication

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.