Global Transparency Director Remote SaaS Leadership

Remote Genie; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Work from anywhere in US

Unlimited PTO including holidays and a

401k+ Match

Health, dental, vision insurance

Wellness perks

Job summary

Medispend seeks a Director, Global Transparency to lead Customer Delivery, Regulatory and Operational Excellence, and cross-functional programs in a fully remote US-based role. You will drive regulatory reporting, governance, and client success across life sciences reporting obligations, ensuring quality, risk management, and scalable delivery.

You will partner with Product, Engineering, and Regulatory teams to advance roadmap initiatives, enhance automation, and expand service offerings, while

Qualifications

• 10+ years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations.
• 5+ years of leadership experience managing customer-facing operational teams.
• Deep knowledge of U.S. Federal, State, and global transparency reporting requirements.
• Experience supporting enterprise pharmaceutical, biotechnology, or medical device organizations.
• Demonstrated success leading large-scale operational teams while improving customer satisfaction, quality, and operational efficiency.

Responsibilities

• Provide strategic leadership for Medispend’s Global Transparency software and managed services organization.
• Ensure successful execution of all customer reporting obligations, regulatory submissions, and operational deliverables across the client portfolio.
• Build trusted relationships with customer stakeholders, proactively identifying risks, opportunities, and areas for continuous improvement.
• Lead executive-level engagement for strategic and at-risk customers.
• Ensure smooth transition of customers from Implementation to ongoing Customer Success and Managed Services.
• Maintain deep expertise in global and state transparency regulations, industry trends, and reporting requirements.
• Establish operational standards that ensure accurate, timely, and compliant regulatory reporting.
• Lead continuous improvement initiatives that increase automation, reduce operational risk, and improve scalability.
• Develop and maintain governance processes for regulatory change management, reporting quality, audit readiness, and operational controls.
• Ensure successful achievement of all customer reporting deadlines, service level commitments, and quality metrics.
• Serve as the business leader and subject matter expert for Medispend’s Global Transparency solutions.
• Maintain comprehensive knowledge of product capabilities, roadmap initiatives, and regulatory impacts.
• Partner with Product Management to prioritize enhancements that improve customer experience, operational efficiency, and regulatory compliance.
• Collect customer and team feedback to identify product enhancements, process improvements, and service opportunities.
• Support customer discussions regarding regulatory interpretation, industry best practices, and reporting strategy.

Skills

Executive leadership

Regulatory compliance

SaaS operations

Customer success

Strategic planning

Cross-functional leadership

Regulatory reporting

Cloud-based SaaS

Financial management

Education

Bachelor’s degree

Advanced degree preferred

Job description

Medispend seeks a Director, Global Transparency to lead Customer Delivery, Regulatory and Operational Excellence, and cross-functional programs in a fully remote US-based role. You will drive regulatory reporting, governance, and client success across life sciences reporting obligations, ensuring quality, risk management, and scalable delivery.

You will partner with Product, Engineering, and Regulatory teams to advance roadmap initiatives, enhance automation, and expand service offerings, while