Global Transfer Program Lead — GCC BOT Phase

Citizens Bank; Johnston (RI); Hybrid; USD 175,000 - 255,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Senior Program Manager to lead the GCC Transfer Phase in Johnston, RI. This hybrid role is pivotal for executing the transition of vendor services into CFG India, ensuring workforce and operational transfers are seamless. The ideal candidate will possess deep experience in global transformations and vendor management, while focusing on delivering key business outcomes.

This leadership position offers competitive pay, comprehensive benefits, and emphasizes employee retention and cultural integration.

Qualifications

• 10 plus years of program or project management experience.
• 7 plus years leading large scale global transformation programs.
• Direct experience with GCC or captive buildouts and BOT transfer execution.

Responsibilities

• Lead end to end transfer execution, including planning, delivery, and stabilization.
• Drive transition of vendor resources into CFG India colleagues.
• Serve as primary transfer program lead, providing updates to executive stakeholders.

Skills

Program Management

GCC Transformations

Risk Management

Stakeholder Engagement

Vendor Transition

Job description

Citizens Bank is seeking a Senior Program Manager to lead the GCC Transfer Phase in Johnston, RI. This hybrid role is pivotal for executing the transition of vendor services into CFG India, ensuring workforce and operational transfers are seamless. The ideal candidate will possess deep experience in global transformations and vendor management, while focusing on delivering key business outcomes.

This leadership position offers competitive pay, comprehensive benefits, and emphasizes employee retention and cultural integration.