Global Training Presenter & Facilitator

IMG LIVE; Atlanta (GA); On-site; USD 67,158 - 89,544; Full time

Job summary

IMG LIVE is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through high-impact training programs. The role focuses on delivery, facilitation, coaching, and learner engagement in a global training environment.

The ideal candidate excels at presenting to diverse audiences, including call-center agents, brand ambassadors, team leaders, and clients, and represents the Global Training & Education

Qualifications

• 2–5 years of experience in training, facilitation, coaching, sales, customer service, or related field.
• Demonstrated ability to confidently present and facilitate in front of groups of varying sizes.
• Strong public speaking, presentation, and communication skills.
• Ability to engage audiences, manage classroom dynamics, and drive active learner participation.
• Experience facilitating virtual training sessions using video conferencing and learning platforms.
• Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership.
• Professional presence and strong verbal communication skills.

Responsibilities

• Deliver instructor-led training in both virtual and in-person environments.
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff.
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives.
• Create a positive and interactive learning environment that encourages participation and engagement.
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices.
• Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support.
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences.
• Partner with Training Leadership and operational leaders to support training initiatives and performance goals.
• Provide feedback on learner performance, training effectiveness, and development opportunities.
• Maintain training records, attendance tracking, and required documentation.
• Support continuous learning initiatives and ongoing employee development programs.

Skills

Public speaking

Facilitation

Coaching

Sales knowledge

Customer service

Virtual training

PowerPoint

Teams

Zoom

Tools

PowerPoint

Teams

Zoom

Video conferencing

Job description

IMG LIVE is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through high-impact training programs. The role focuses on delivery, facilitation, coaching, and learner engagement in a global training environment.

The ideal candidate excels at presenting to diverse audiences, including call-center agents, brand ambassadors, team leaders, and clients, and represents the Global Training & Education