Dynamic Global Trainer & Facilitator

160over90

New York (NY)

On-site

USD 67,502 - 89,544

Full time

14 days+

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Job summary

160over90 is seeking a dynamic Trainer & Facilitator in New York to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through high-impact training programs. You will deliver instructor-led training in virtual and in-person settings, lead engaging sessions, and coach learners to drive performance.

The role emphasizes global training, working with call-center agents, brand ambassadors, leaders, and clients.

Qualifications

2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field.
Demonstrated ability to confidently present and facilitate in front of groups of varying sizes.
Strong public speaking, presentation, and communication skills.
Ability to engage audiences, manage classroom dynamics, and drive active learner participation.
Experience facilitating virtual training sessions using video conferencing and learning platforms.
Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership.
Ability to simplify complex information and present it in a clear, engaging manner.
Professional presence and strong verbal communication skills.
Experience working in customer service, sales, call-center, hospitality, or service-oriented environments is preferred.
Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams.
Bilingual or multilingual language skills are a plus.
Willingness and ability to travel, as needed.

Responsibilities

Deliver instructor-led training in both virtual and in-person environments.
Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff.
Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives.
Create a positive and interactive learning environment that encourages participation and engagement.
Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices.
Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support.
Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences.
Partner with Training Leadership and operational leaders to support training initiatives and performance goals.
Provide feedback on learner performance, training effectiveness, and development opportunities.
Maintain training records, attendance tracking, and required documentation.
Support continuous learning initiatives and ongoing employee development programs.
Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners.