Global Training Facilitator & Coach

IMG LIVE; Illinois; On-site; USD 67,502 - 89,544; Full time

Job summary

IMG LIVE is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, and customer experience initiatives across multiple locations. The role focuses on training delivery, facilitation, coaching, and learner engagement in both virtual and in-person settings.

The ideal candidate has 2–5 years of experience in training and sales/service environments, strong public speaking skills, and the ability to engage diverse audiences, including call-center agents and brand

Qualifications

• 2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field.
• Demonstrated ability to confidently present and facilitate in front of groups of varying sizes.
• Strong public speaking, presentation, and communication skills.

Responsibilities

• Deliver instructor-led training in both virtual and in-person environments.
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff.
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives.
• Create a positive and interactive learning environment that encourages participation and engagement.
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices.
• Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support.
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences.

Skills

Public speaking

Presentation

Communication

Facilitation

Coaching

Customer service

Sales

Tools

PowerPoint

Word

Outlook

Teams

Job description

IMG LIVE is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, and customer experience initiatives across multiple locations. The role focuses on training delivery, facilitation, coaching, and learner engagement in both virtual and in-person settings.

The ideal candidate has 2–5 years of experience in training and sales/service environments, strong public speaking skills, and the ability to engage diverse audiences, including call-center agents and brand