Global Training Operations Specialist

Amazon Inc.; Herndon (VA); On-site; USD 68,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs / sign-on incentives

Job summary

AWS Applied AI Solutions (AAIS) within Amazon Web Services is seeking a Training Operations Specialist to orchestrate regional training delivery across AMER. You will coordinate contracting, trainer resourcing, LMS setup, and billing to ensure a seamless experience for customers.

Ideal candidates have 3+ years in team coordination, strong English communication, and experience with LMS/CRM. You will partner with Training Delivery Managers and Sales to align schedules, manage trainer resources,

Qualifications

• Fluent English in speaking, writing and reading.
• Sales or sales support experience.
• Minimum of 3 years in a team coordination role.
• Exceptional written, verbal, and interpersonal communication skills.
• Experience with vendor engagements, contracts, PO management, invoicing and billing.

Responsibilities

• Orchestrate full lifecycle of virtual and in-person training deliveries across AMER, including contracting, trainer resourcing, LMS setup and billing.
• Process digital team subscriptions to provision access to AWS Skill Builder.
• Evaluate training requests and assign trainers to maximize regional utilization.
• Support trainer scheduling changes and manage LMS time blocks and availability.
• Monitor channels for last-minute changes and provide actionable recommendations to delivery teams.
• Maintain data accuracy across LMS, Salesforce and related tools for reliable revenue reporting.
• Manage end-of-month billing and support AP/AR inquiries for revenue recognition.
• Identify programs to improve operational workflows and scalability with limited guidance.
• Maintain knowledge of key platforms and promote process improvements.

Skills

Fluent English

Sales support

Team coordination

Excellent communication

Vendor contracts & invoicing

Tools

LMS

Salesforce

Job description

AWS Applied AI Solutions (AAIS) within Amazon Web Services is seeking a Training Operations Specialist to orchestrate regional training delivery across AMER. You will coordinate contracting, trainer resourcing, LMS setup, and billing to ensure a seamless experience for customers.

Ideal candidates have 3+ years in team coordination, strong English communication, and experience with LMS/CRM. You will partner with Training Delivery Managers and Sales to align schedules, manage trainer resources,