Global Training Operations Lead

Accuray; Madison (WI); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Accuray in Madison, WI is seeking a Global Training Operations Specialist to support the execution of clinical and service training programs. You will coordinate customer training activities, manage the LMS, and ensure a high-quality learning experience for global participants.

The role requires strong organization, customer service, and collaboration with cross-functional teams to drive continuous improvement in training delivery and operational efficiency.

Competenze

• Bachelor's degree or equivalent combination of training and relevant experience.
• Experience administering Learning Management Systems (LMS).
• Experience supporting training programs, customer training initiatives, learning operations, or administrative programs.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent interpersonal, communication, and customer service skills.
• Proficiency with Microsoft Office applications and business systems.

Mansioni

• Serve as a primary point of contact for customers, learners, instructors, and internal stakeholders regarding training activities.
• Manage customer registrations, learner onboarding, course enrollments, and certification activities.
• Coordinate learner communications, training schedules, course confirmations, and post-training follow-up activities.
• Support the administration of customer training plans and learning pathways.
• Provide exceptional customer service to global learners and stakeholders while ensuring consistent professional training experience.
• Administer LMS activities including course setup, assignments, enrollments, certifications, and user access management.
• Maintain accurate learner records and training documentation in accordance with established processes.
• Resolve learner access issues and LMS-related support requests.
• Generate and maintain reports related to participation, completion, certifications, and training compliance requirements.
• Maintain global training calendars and coordinate scheduling of training resources, classrooms, instructors, and learners.
• Prepare course materials including workbooks, lab guides, name badges, and learner resources.
• Support both onsite and virtual training programs, ensuring operational readiness and effective execution.
• Coordinate training requirements and collaborate with Commercial, Clinical Training, Clinical Support, and Service Training teams to support customer training objectives.
• Coordinate relationships with vendors supporting training operations, including catering, hotels, printing services, and office suppliers.
• Track inventories and assist with maintaining training resources and operational supplies.

Conoscenze

LMS administration

Training operations

Customer service

Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Accuray in Madison, WI is seeking a Global Training Operations Specialist to support the execution of clinical and service training programs. You will coordinate customer training activities, manage the LMS, and ensure a high-quality learning experience for global participants.

The role requires strong organization, customer service, and collaboration with cross-functional teams to drive continuous improvement in training delivery and operational efficiency.