Training Operations Specialist

Accuray; Madison (WI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Accuray in Madison, WI is seeking a Global Training Operations Specialist to support the execution of clinical and service training programs. You will coordinate customer training activities, manage the LMS, and ensure a high-quality learning experience for global participants.

The role requires strong organization, customer service, and collaboration with cross-functional teams to drive continuous improvement in training delivery and operational efficiency.

Formación

• Bachelor's degree or equivalent combination of training and relevant experience.
• Experience administering Learning Management Systems (LMS).
• Experience supporting training programs, customer training initiatives, learning operations, or administrative programs.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent interpersonal, communication, and customer service skills.
• Proficiency with Microsoft Office applications and business systems.

Responsabilidades

• Serve as a primary point of contact for customers, learners, instructors, and internal stakeholders regarding training activities.
• Manage customer registrations, learner onboarding, course enrollments, and certification activities.
• Coordinate learner communications, training schedules, course confirmations, and post-training follow-up activities.
• Support the administration of customer training plans and learning pathways.
• Provide exceptional customer service to global learners and stakeholders while ensuring consistent professional training experience.
• Administer LMS activities including course setup, assignments, enrollments, certifications, and user access management.
• Maintain accurate learner records and training documentation in accordance with established processes.
• Resolve learner access issues and LMS-related support requests.
• Generate and maintain reports related to participation, completion, certifications, and training compliance requirements.
• Maintain global training calendars and coordinate scheduling of training resources, classrooms, instructors, and learners.
• Prepare course materials including workbooks, lab guides, name badges, and learner resources.
• Support both onsite and virtual training programs, ensuring operational readiness and effective execution.
• Coordinate training requirements and collaborate with Commercial, Clinical Training, Clinical Support, and Service Training teams to support customer training objectives.
• Coordinate relationships with vendors supporting training operations, including catering, hotels, printing services, and office suppliers.
• Track inventories and assist with maintaining training resources and operational supplies.

Conocimientos

LMS administration

Training operations

Customer service

Communication

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Give hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.Job DescriptionPOSITION TITLE:Training Operations SpecialistLocation: Madison, Wisconsin (United States)COMPANY STATEMENTGive hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day—helping them live longer, better lives. Our commitment to innovation offers a unique opportunity: to transform cancer treatment through advanced radiation therapy systems and software that deliver more precise, personalized care.Accuray develops, manufactures, and supports radiotherapy solutions that make treatment shorter, safer, and more effective—ultimately improving outcomes for patients worldwide.JOB SUMMARYThe Global Training Operations Specialist is responsible for supporting the successful execution of Accuray's global clinical and service training programs. This role serves as a key operational partner to the Global Training team by coordinating customer training activities, administering learning systems, managing learner records and certifications, supporting training logistics, and ensuring a high-quality customer learning experience.Working closely with instructors, customers, field teams, and cross-functional stakeholders, the Global Training Operations Specialist helps drive operational excellence across training programs by supporting learner onboarding, LMS administration, training center operations, reporting, customer communications, and continuous improvement initiatives.The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a collaborative environment. This position supports the operational excellence of Accuray's global education programs through training coordination, learner support, learning system administration, customer engagement, and continuous process improvement.Essential Duties & ResponsibilitiesTraining Operations & Customer SupportServe as a primary point of contact for customers, learners, instructors, and internal stakeholders regarding training activities.Manage customer registrations, learner onboarding, course enrollments, and certification activities.Coordinate learner communications, training schedules, course confirmations, and post-training follow-up activities.Support the administration of customer training plans and learning pathways.Provide exceptional customer service to global learners and stakeholders while ensuring consistent professional training experience.Learning Management System AdministrationAdminister LMS activities including course setup, assignments, enrollments, certifications, and user access management.Maintain accurate learner records and training documentation in accordance with established processes.Resolve learner access issues and LMS-related support requests.Support LMS testing, updates, and process improvements.Generate and maintain reports related to participation, completion, certifications, and training compliance requirements.Training Program CoordinationMaintain global training calendars and coordinate scheduling of training resources, classrooms, instructors, and learners.Prepare course materials including workbooks, lab guides, name badges, and learner resources.Support both onsite and virtual training programs, ensuring operational readiness and effective execution.Coordinate training requirements and collaborate with Commercial, Clinical Training, Clinical Support, and Service Training teams to support customer training objectives.Training Center & Vendor OperationsSupport daily operations of the training center, including classroom readiness, hospitality services, supplies, and training materials.Coordinate relationships with vendors supporting training operations, including catering, hotels, printing services, and office suppliers.Track inventories and assist with maintaining training resources and operational supplies.Ensure a welcoming and professional environment for customers and internal learners attending training programs.Stakeholder Collaboration & CommunicationPartner with instructors and subject matter experts to ensure training programs are effectively delivered and supported.Collaborate with Clinical, Service, Commercial, and Marketing teams to coordinate and execute customer training initiatives.Participate in customer discussions and planning activities regarding training requirements and training offerings.Communicate training processes, learner requirements, and program updates to stakeholders.Continuous ImprovementIdentify opportunities to streamline processes and improve operational efficiency.Contribute to initiatives that enhance learner engagement, customer satisfaction, and training effectiveness.Support adoption of new technologies, tools, and best practices within the Global Training organization.Assist in collecting and analyzing training metrics to support continuous improvement efforts.QualificationsRequiredBachelor's degree or equivalent combination of training and relevant experience.Experience administering Learning Management Systems (LMS).Experience supporting training programs, customer training initiatives, learning operations, or administrative programs.Strong organizational skills with the ability to manage multiple priorities effectively.Excellent interpersonal, communication, and customer service skills.Strong attention to detail, accuracy, and follow-through.Proficiency with Microsoft Office applications and business systems.Ability to work independently while collaborating effectively across cross-functional teams.PreferredExperience supporting customer training, training operations, or corporate learning programs.Experience coordinating in-person, virtual, or hybrid training events.Experience in healthcare, medical device, life sciences, or other technical industries.Experience with reporting, training metrics, or process improvement initiativesTo qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.EEO StatementAt Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.