GLOBAL TRAINING MANAGER

Transdev North America; Los Angeles (CA); On-site; USD 89,000 - 135,000; Full time

Job summary

Transdev North America, Inc. is seeking a Global Training Manager to oversee the training team and ensure effective implementation of programs across the US and partner countries.

The role emphasizes safety, professionalism, and a strong sense of responsibility in all interactions with clients and staff. You will travel extensively to launch and update training plans, certify defensive driving programs, and lead a dispersed team to meet supply demands.

Qualifications

• 3+ years of management experience
• 3+ years of training experience
• Must be at least 21 years old
• High school diploma or equivalency required
• BS/BA degree or 4 years of relevant job experience
• Proficiency with a laptop computer and GSuite apps (Gmail, Hangouts, Sheets, Docs)
• Proficiency with using a touchscreen smartphone

Responsibilities

• Directly support startup, launch and auditing of training programs within the US and partner countries
• Develop bespoke training plans and pathways for local operational needs and constraints
• Travel to new locations to lead training start-up and collaborate on content updates
• Responsible for training quality and implementation in new markets
• Lead certification of new Defensive Driving programs
• Lead a dispersed team of travelers to ensure supply plan is met
• Build training trackers and report training progress to stakeholders
• Onboard and train new hire staff at all levels and role types
• Audit country performance and define corrective actions to completion
• Standardize processes, reporting, and operating rhythms between markets
• Oversee AVTS job functions to support business training needs
• Conduct AVTS reviews to ensure steady growth
• Verify methods and metrics aimed at team development and growth
• Participate hiring process for training leadership roles
• Oversee training activities within assigned training programs
• Basic knowledge of unassigned training programs
• Frequent communication with training and operations Managers for planning purposes
• Oversee development and maintenance of strategic training plans and rosters
• Review and advise on training plans based on forecast
• Communicate training plans to customer and teams
• Drive adherence to training plan TAS commitments
• Ensure maintenance of Training Rosters
• Verify training plans and insurance of updated plans
• Communicate training plans with WaymoU team
• Oversee Transdev training events
• Verify booking of training facilities
• Verify required vehicles are available and reserved
• Verify Instructional team SOP and training compliance
• All other duties as assigned

Skills

Leadership

Training management

Cross-functional communication

Multitasking

Travel readiness

Education

BS/BA degree or 4 years relevant experience

High school diploma or GED

Tools

GSuite

Job description

Overview

Our team has developed a strong culture of safety, professionalism and personal responsibility, we expect all team members to adhere to team standards of conduct.

The Global Training Manager directly oversees the training team and ensures the successful implementation of training programs and processes. Effectively communicates with all levels of Management as well as clients regarding plans, adherence to guidelines established and escalates issues accordingly.

It is important to maintain a high level of professionalism and responsibility when interacting with internal and external customers, team members and Managers. Safety must be at the forefront of all planning and decision making.

Candidates must reside in Los Angeles, San Francisco, or Phoenix.

Pay Rate

• Los Angeles: $99,840 - $111,280
• San Francisco: $112,320 - $135,200
• Phoenix: $89,440 - $101,920

Key Responsibilities

• Directly support startup, launch and auditing of training programs within the US and partner countries
• Develop bespoke training plans and pathways for local operational needs and constraints
• Travel to new locations to lead training start-up, and collaborate with local experts on content updates and creation
• Responsible for training quality, and implementation in new markets
• Lead certification of new Defensive Driving programs
• Lead a dispersed team of travelers to ensure supply plan is met
• Build training trackers, ensure tracking of training pathways, report training progress to internal and external stakeholders
• Onboard and train new hire staff at all levels and role types
• Audit country performance and processes; identify gaps and support counties to define corrective actions to completion, track issues resolutions
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Oversee AVTS job functions to support business training needs
• Conduct AVTS reviews to ensure steady growth
• Verify methods and metrics aimed at team development and growth
• Participate hiring process for training leadership roles
• Oversee training activities within assigned training programs
• Basic knowledge of unassigned training programs
• Frequent communication with training and operations Managers for planning purposes
• Oversee the development and maintenance of strategic training plans and rosters
• Review and advise on training plans based on communicated forecast
• Communication of training plans to the customer and the impacted team(s)
• Drive adherence to the training plan TAS committed to by working with the different POCs
• Ensure maintenance of the Training Rosters
• Verification of training needs and insurance of updated training plans
• Communication training plans with WaymoU team
• Oversee Transdev training events
• Verification of booking of needed training facilities
• Verify required vehicles are available and reserved
• Verification of Instructional team SOP and training compliance
• All other duties as assigned

Required Education And Experience

• 3+ years Management experience
• 3+ years training experience
• Must be at least 21 years old;
• High school diploma or equivalency required
• BS/BA degree required, or 4 years of relevant job experience
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs); and
• Proficiency with using a touchscreen smartphone (Android preferred by not required).
• Previous Public Safety, Emergency and or traffic management experience highly preferred

Required Knowledge Skills And Abilities (KSAs)

• Must have good attention to detail and be able to quickly and concisely describe their thoughts;
• Capable of responding quickly and simultaneously to multiple scenarios;
• Adapt quickly to new and developing technology;
• Cross-functional verbal and written communication and issue escalation;
• Must be able to multitask multiple technologies, including communications devices and vehicle status systems
• Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and ability to travel up to internationally 70% of the time;
• Excellent written and verbal communication skills;
• Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments; and
• Leadership skills to supervise classes with large groups of people.

Physical Requirements

• Occasional standing, walking, and sitting.
• Long periods of sitting.
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must be able to occasionally lift and/or move up to 45 pounds.

Pre-Employment Requirements

• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Applicants must be legally authorized to work in the United States at the time of hire. This position does not provide current or future employment visa sponsorship.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9388

Pay Group: A3F

Cost Center: 560