Global Training Leader, Dealer & Customer Enablement

Caterpillar Brazil; Northern (KY); Hybrid; USD 148,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) plan

Health Savings Account (HSA)

Career development

Job summary

Caterpillar Inc. invites applications for the ETS Training Supervisor to lead global dealer- and customer-focused training strategy, governance, and capability growth.

You will scale high-quality operator training, strengthen dealer networks through certification, and accelerate adoption of Caterpillar training resources and learning experiences. You will manage a worldwide team of training coordinators and instructors, partner with DLCs, dealers, and cross-functional partners to ensure training

Qualifications

• Customer focus aligns solutions to client needs.
• Strong service orientation and delivery standards.
• Ability to provide technical or business guidance to clients.

Responsibilities

• Lead global training strategy and governance across regions.
• Manage a worldwide team of training coordinators and instructors.
• Oversee dealer certification programs and education initiatives.
• Partner with DLCs, dealers, and cross-functional teams to ensure quality.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making

Relationship Management

Training Operations

Job description

Caterpillar Inc. invites applications for the ETS Training Supervisor to lead global dealer- and customer-focused training strategy, governance, and capability growth.

You will scale high-quality operator training, strengthen dealer networks through certification, and accelerate adoption of Caterpillar training resources and learning experiences. You will manage a worldwide team of training coordinators and instructors, partner with DLCs, dealers, and cross-functional partners to ensure training