Transportation Operations Leader — P&L, Compliance, Service

Jobtailor; Kansas; On-site; USD 85,000 - 105,000; Full time

Job summary

GXO Logistics is seeking an on-site Operations Manager to lead the customer account's daily transport logistics, ensure compliance with contractual obligations, and serve as the primary liaison for new initiatives and high‑level issues.

You will own the P&L, budgets and forecasts, oversee driver recruitment and retention, manage capital expenditures, and partner with teams to identify performance gaps and implement corrective actions, while upholding safety and a positive team culture.

Qualifications

• 4 years of transportation experience.
• In-depth knowledge of the supply chain/logistics industry.
• Availability to travel occasionally.
• Excellent verbal and written communication skills.
• Proven leadership and collaboration skills with experience supervising employees.

Responsibilities

• Manage the overall on-site operation of a customer account.
• Ensure compliance requirements and contractual obligations are met.
• Serve as the primary customer contact for new initiatives and high-level critical issues.
• Maintain responsibility for overall P&L, budgets and forecasts.
• Manage communication, interaction and relationships with company drivers.
• Oversee tractor maintenance, compliance and service delivery.
• Track operational performance, including on-time pickup and delivery, volume, equipment balance and empty miles.
• Identify performance and process improvement opportunities and coordinate solution implementation.
• Investigate service failures, determine root causes and implement corrective actions.
• Develop and modify operational policies and procedures.
• Maintain a safe work environment and foster a positive team dynamic.
• Resolve employee relations issues and administer corrective action as required.
• Attain annual profit, efficiency and quality goals for client engagements.
• Direct capital expenditure and asset deployment activities.
• Work Monday–Friday, 8:00am–5:00pm on 1st shift.

Skills

Leadership

Communication

Project management

Customer relationship management

Strategic thinking

Education

Bachelor's degree (preferred)

Tools

P&L Management

Job description

GXO Logistics is seeking an on-site Operations Manager to lead the customer account's daily transport logistics, ensure compliance with contractual obligations, and serve as the primary liaison for new initiatives and high‑level issues.

You will own the P&L, budgets and forecasts, oversee driver recruitment and retention, manage capital expenditures, and partner with teams to identify performance gaps and implement corrective actions, while upholding safety and a positive team culture.