Global Technology Services Group - Technician

UPS

New York (NY)

On-site

USD 34,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Flexible Spending Account

Life Insurance

Job summary

UPS is seeking a Technician responsible for delivering IT services and project deployments with strong cross-functional collaboration. You will oversee cost, staffing, equipment inventory, system compliance, and security while ensuring a high-quality customer experience across locations.

The role requires the ability to train staff and customers, monitor expenses, and use technology to track projects 24x7. Occasional travel to UPS facilities is required.

Qualifications

Must communicate highly technical information to both technical and non-technical users.
Knowledge of Microsoft Operating Systems (operating systems/software).
Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers - Preferred.
Technical Certifications such as A+, Network+ - Preferred.
Technical work experience - Preferred

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging root cause analysis, KPIs, SLAs, and cross-functional teams.
Leads and coordinates the delivery of a customer experience for IT services, support, and project deployments.
Maintains cost, staffing, equipment inventory, system compliance, safety, and security of resources.

Skills

Technical communication

Operating systems knowledge

VPN/Remote Desktop/AD

Technical certifications

Equipment handling

Valid driver’s license

Travel by car to UPS facilities

Tools

VPN

Remote Desktop Apps

Active Directory

Web browsers

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
Location: NYMAS, 46-05 56th RD, Maspeth, NY 11378
Job Level: Technician
Internal Salary Grade: 009
Work Schedule: Currently Mon-Fri, 4:00AM- 12:30 PM EST, subject to change and business needs.
Internal applicants must apply by end of day Monday, August 24th at 11:59PM

Qualifications

Ability to communicate highly technical information to both technical and non-technical users
Knowledge of Microsoft Operating Systems (operating systems/software)
Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers - Preferred
Technical Certifications such as A+, Network+ - Preferred
Technical work experience - PreferredExperience troubleshooting thermal printers - preferred
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required
Ability to travel by car to various UPS facilities - Required
Must have a valid driver's license - Required

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $24.80/hr to $40.30/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements.