Global Technology Services Group - Technician

Relha LLC; Bound Brook, Northern (NJ, KY); Hybrid; USD 33,000 - 54,000; Full time

Job summary

UPS in Bound Brook, NJ is seeking a Technician to ensure the successful execution and delivery of IT services and projects. You will coordinate cross-functional teams, manage cost, staffing, inventory, and system security, and provide technical training to staff and customers.

This role requires the ability to communicate technical information to diverse users, knowledge of Microsoft operating systems, and preferred certifications such as A+ or Network+.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users.
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Technical Certifications such as A+, Network+ - Preferred
• Technical work experience - Preferred
• Experience troubleshooting thermal printers - preferred
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required
• Ability to travel by car to various UPS facilities - Required
• Must have a valid driver's license - Required
• Employee Type: Permanent

Responsibilities

• Ensure the successful execution and implementation of customized IT solutions and organizational initiatives.
• Lead and coordinate the delivery of IT services, support, and project deployments.
• Provide technical training and development to departmental resources and customers.
• Actively plan, monitor, and adjust expenses to meet financial expectations and metrics.
• Establish and maintain professional relationships with customers through face-to-face engagement and consultative interactions.
• Utilize technology to initiate, deploy, and track projects and support services 24x7.

Skills

Technical communication

Microsoft OS knowledge

A+/Net+ certs

Technical work experience

Thermal printers troubleshooting

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information:

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)

Location: NJBOU, 16E Chimney Rock Rd, Bound Brook, NJ 08805

Job Level: Technician

Internal Salary Grade: 009

Work Schedule: Currently Mon-Fri, 12:00PM - 8:30PM EST, subject to change and business needs.

Qualifications:

Ability to communicate highly technical information to both technical and non-technical users

Knowledge of Microsoft Operating Systems (operating systems/software)

Technical Certifications such as A+, Network+ - Preferred

Technical work experience - Preferred

Experience troubleshooting thermal printers - preferred

Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required

Ability to travel by car to various UPS facilities - Required

Must have a valid driver's license - Required

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.90/hr to $38.80/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.