Global Technology Support Technician

Jobtailor; Huntsville (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

UPS Supply Chain Solutions is seeking a hands‑on IT services professional to lead the delivery of customized solutions and organizational initiatives. The role focuses on root cause analysis, KPI reporting, and cross‑functional collaboration to ensure 24x7 project tracking and successful deployments.

The candidate will manage cost, staffing, equipment inventory, and system security while providing technical training and ensuring compliance within a fast paced environment.

Qualifications

• Knowledge from formal vocational/technical degree and on‑the‑job training.
• Ability to perform analytical, scientific, or operational tasks with guidance.
• Works with a moderate degree of supervision.

Responsibilities

• Lead and coordinate delivery of IT services, support and project deployments.
• Ensure exceptional customer experience through cross‑functional collaboration.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and track projects using technology 24x7.

Skills

Root cause analysis

Reporting

KPIs

Coding/Programming

Education

Vocational or technical degree

Job description

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross‑functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on‑the‑job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Criteria

• Job Grade: 009
• This isnota remote position. Must be currently located in the same geographic location as the job (HUNSTVILLE, AL) or willing to self‑relocate– Required.
• Shift: Tuesday – Saturday (0500 - 13:30)

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.