Global Technical Support & Training Specialist

Dexter Laundry, Inc.; Fairfield (IA); On-site; USD 55,000 - 90,000; Full time

Job summary

Dexter Laundry, Inc. seeks a Technical Support professional to deliver expert assistance to distributors, service technicians, and equipment owners worldwide. You will troubleshoot mechanical, electrical, and networking issues, build strong customer relationships, and serve as a trusted technical resource for the Dexter network.

Leading training seminars, developing materials, and collaborating with engineering and manufacturing teams to drive product improvements are key aspects of this role.

Qualifications

• Engineering/technical degree preferred or 3–5 years of related experience.
• Customer-facing technical support experience strongly preferred.
• Ability to read schematics and follow technical documentation.

Responsibilities

• Provide expert technical support to distributors, service technicians, equipment owners, and business partners worldwide.
• Troubleshoot mechanical, electrical, and networking issues involving Dexter equipment.
• Build strong relationships with customers by delivering timely, professional solutions.
• Serve as a trusted technical resource for the Dexter customer network.

Skills

Communication

Troubleshooting

Schematics reading

Windows OS

Networking concepts

Training delivery

Product feedback

Education

Engineering/technical degree preferred

Tools

AutoCAD

Visio

Adobe Creative Suite

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Dexter Laundry, Inc. seeks a Technical Support professional to deliver expert assistance to distributors, service technicians, and equipment owners worldwide. You will troubleshoot mechanical, electrical, and networking issues, build strong customer relationships, and serve as a trusted technical resource for the Dexter network.

Leading training seminars, developing materials, and collaborating with engineering and manufacturing teams to drive product improvements are key aspects of this role.