Product Support Specialist

LaundryOne; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Dexter Laundry is a world leader in commercial laundry equipment, headquartered in the United States. This role delivers lifetime technical support by equipping customers, distributors, and field technicians with essential information to install, service, and sell Dexter products.

The position focuses on providing expert technical support, troubleshooting complex issues, and leading training seminars at customer locations and our facility.

Qualifications

• Engineering, technical, networking, or related degree preferred.
• 3–5 years of relevant experience in manufacturing, engineering, technical support, networking, or related field.
• Customer-facing technical support experience strongly preferred.

Responsibilities

• Provide expert technical support to distributors, service technicians, customers worldwide.
• Troubleshoot mechanical, electrical, and networking issues on Dexter equipment.
• Lead technical training seminars at customer sites and at the Dexter manufacturing facility.
• Develop training materials and service procedures to support field technicians.
• Collaborate with Engineering, Manufacturing, and Procurement to identify product improvements.

Skills

Communication

Mechanical troubleshooting

Electrical troubleshooting

Schematic reading

Windows basics

Networking basics

Travel readiness

Training delivery

MS Office

AutoCAD

Education

Engineering degree

Tools

Microsoft Office

AutoCAD

Visio

Adobe Creative Suite

Job description

Dexter Laundry is the world leader in commercial laundry equipment. We build high-quality laundry equipment in the heart of America, and we are doing everything we can to have a positive impact on our customers a lifetime of support so they can focus on building better businesses for themselves and their communities. This position delivers on Dexter Laundry's promise of lifetime technical support by providing our customers, distributors, and field service technicians with the information they need to sell, install, and service our products. The technical support team is the face of Dexter Laundry to our customers around the world. You'll be representing a company, brand, and product that is world-class.

What You'll Do

• Customer & Technical Support Provide expert technical support to distributors, service technicians, equipment owners, and business partners around the world.
• Troubleshoot mechanical, electrical, and networking-related issues involving Dexter commercial and industrial laundry equipment.
• Build strong relationships with customers by delivering timely, professional, and effective solutions.
• Serve as a trusted technical resource for the Dexter customer network.
• Training & Education Lead engaging technical training seminars at customer locations and at the Dexter manufacturing facility.
• Develop and deliver training materials that help customers and service providers maximize equipment performance.
• Create service procedures, instructional materials, and educational resources to support the field.
• Influence Product Innovation Act as the Voice of the Customer during product development and design discussions.
• Collaborate with Engineering, Manufacturing, and Procurement teams to identify product enhancements and implement improvements.
• Use customer feedback and field experience to help shape future product designs and features.
• Participate in testing and validating product updates and enhancements.
• Additional Opportunities Develop installation instructions and field modification procedures.
• Create visual training content, including service videos and maintenance tutorials.
• Support the development of performance metrics and tracking tools that enhance customer support effectiveness.
• Assist with maintaining technical manuals and documentation for all Dexter products.

What You'll Bring

• Education & Experience Engineering, technical, networking, or related degree preferred.
• Alternatively, 3-5 years of relevant experience in manufacturing, engineering, technical support, networking, or a closely related field.
• Customer-facing technical support experience strongly preferred.

Skills & Knowledge

• Strong verbal and written communication skills.
• Mechanical and electrical troubleshooting experience.
• Ability to read schematics and follow technical documentation.
• Familiarity with Windows operating systems and basic networking concepts.
• Confidence presenting and training individuals or groups.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience with Adobe Creative Suite, AutoCAD, Visio, or similar tools is a plus.
• General construction knowledge, including electrical, plumbing, concrete, and framing, is helpful.
• Willingness to travel occasionally, including international travel.

Why You'll Love This Role

• Influence products used worldwide.
• Work directly with customers and industry professionals.
• Collaborate with engineering and manufacturing teams.
• Travel, teach, innovate, and solve complex technical challenges.
• Join a team committed to helping customers succeed.

Physical & Position Requirements

• Ability to sit, stand, bend, lift, and perform hands-on technical work as needed.
• Flexibility to work occasional evenings, weekends, and varied schedules.
• Ability to pass required background, background, physical, drug, and alcohol screenings.
• Authorization to work in the United States.

Our Vision

• TO BE OUR CUSTOMERS' COMPETITIVE ADVANTAGE!
• Join Dexter Laundry and help deliver the technical expertise, innovation, and customer support that make us the trusted choice across the world
• Be the Voice of the Customer.
• Shape the Future of Our Products.

EEO IS THE LAW

EEO IS THE LAW EEO IS THE LAW (Spanish) Dexter Laundry has been manufacturing laundry equipment since 1894 in Iowa and our manufacturing facility currently resides in Fairfield. At Dexter Laundry Inc., our ability to accomplish our goals, to a large extent, is based on the people we hire. We care about our employees and want to see them develop their skills and achieve their goals. We offer competitive wages and benefit programs to our employees. If you'd enjoy working for a commercial laundry leader in the industry, Dexter Laundry Inc. is the place to start your new career.