Global Technical Support & Projects Lead

Valco Companies; New Holland (Lancaster County); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

VAL-CO is seeking a Product Support Manager to lead our Technical Support and Project Management teams, delivering exceptional customer success with VAL-CO equipment and systems. This hands-on leadership role focuses on installation, troubleshooting, and field service across poultry, livestock, and horticultural applications, aligning post-sale expectations with project execution.

You will guide cross-functional collaboration, manage performance, and drive improvements in product reliability and

Qualifications

• A four-year degree in Mechanical or Electrical Engineering, or equivalent relevant experience.
• At least 7 years in technical support, field service, project management, or related technical environment, including 3+ years in leadership.
• Experience with manufactured products, industrial equipment, or similar physical products.
• Ability to read engineering drawings, schematics, specifications, and technical docs.
• Demonstrated leadership, problem-solving, organization, and decision-making skills.
• Ability to travel overnight, including international locations.

Responsibilities

• Lead and develop the Technical Support and Project Management teams, setting priorities and coaching staff.
• Oversee global troubleshooting and support of VAL-CO's products, including maintenance of mechanical and electrical systems.
• Lead post-sale projects from kickoff to closeout, ensuring schedules, quality, and commitments are met.
• Collaborate with Engineering, Sales, Operations, Quality, and Customer Service to improve coordination.
• Monitor performance, manage resources and travel budgets for the department.
• Investigate and resolve complex product and field issues, balancing risk and practical solutions.
• Identify root causes to improve equipment design, reliability, and serviceability.
• Represent VAL-CO and build strong customer, dealer, and distributor relationships.

Skills

Leadership

Project management

Technical support

Electrical systems

Mechanical systems

Communication

Excel

Education

Bachelors in Mechanical or Electrical Engineering

Tools

Excel

Job description

VAL-CO is seeking a Product Support Manager to lead our Technical Support and Project Management teams, delivering exceptional customer success with VAL-CO equipment and systems. This hands-on leadership role focuses on installation, troubleshooting, and field service across poultry, livestock, and horticultural applications, aligning post-sale expectations with project execution.

You will guide cross-functional collaboration, manage performance, and drive improvements in product reliability and