Global Product Support & Projects Lead

Valco Industries, Inc.; New Holland (Lancaster County); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

HSA

FSA

PTO

Job summary

VAL-CO is seeking a Product Support Manager to lead the Technical Support and Project Management teams, supporting our manufactured equipment and engineered systems for poultry, livestock, and horticultural industries. This salaried role offers a starting salary of $90,000+ per year, depending on experience.

The position focuses on hands-on technical leadership, ensuring installation, operation, troubleshooting, and maintenance of VAL-CO products while delivering effective post-sale project

Qualifications

• A four-year degree in Mechanical or Electrical Engineering, or equivalent relevant experience.
• 7+ years in technical support, field service, project management, or related roles with 3+ years in leadership.
• Experience with manufactured products and industrial equipment.
• Strong knowledge of mechanical and electrical systems; able to read drawings and schematics.
• Demonstrated leadership, problem-solving, organizational, and decision-making skills.
• Ability to assess risks, manage priorities, and make independent decisions.
• Strong communication and interpersonal skills for cross-functional work.
• Self-motivation and a continuous-learning mindset.
• Proficiency in Microsoft Excel.
• Willingness to travel overnight, including international locations.

Responsibilities

• Lead and develop the Technical Support and Project Management teams.
• Oversee global troubleshooting and support of VAL-CO products and equipment.
• Oversee post-sale project activities from kickoff through installation, commissioning, training, and closeout.
• Strengthen cross-functional collaboration with Engineering, Sales, Operations, Quality, and Customer Service.
• Manage performance and resources including budgets and travel.
• Resolve complex product and field challenges and escalate risks as needed.
• Improve product performance by identifying recurring issues and driving improvements with engineering teams.
• Represent VAL-CO and build relationships with customers, dealers, and distributors.

Skills

Leadership

Cross-functional collab

Problem solving

Communication

Customer focus

Project management

Technical knowledge

Travel readiness

Excel

Engineering drawings

Education

Four-year engineering degree

Tools

Excel

Job description

VAL-CO is seeking a Product Support Manager to lead the Technical Support and Project Management teams, supporting our manufactured equipment and engineered systems for poultry, livestock, and horticultural industries. This salaried role offers a starting salary of $90,000+ per year, depending on experience.

The position focuses on hands-on technical leadership, ensuring installation, operation, troubleshooting, and maintenance of VAL-CO products while delivering effective post-sale project