Global Technical Support Engineer

Content Guru; Great Falls Crossing (VA); On-site; USD 70,500 - 88,100; Full time

Job summary

A global software company is seeking a Support Engineer to join their team in Great Falls Crossing, Virginia. The role involves resolving customer technical issues, providing exceptional customer service, and maintaining clear communication throughout the support process. Candidates should have a Bachelor's degree in a relevant field and experience in a customer-facing technical support role. This position offers full-time employment with opportunities for growth.

Qualifications

• Experience in a customer-facing role with technical support.
• Experience in resolving technical issues in a second or third line environment.
• Experience with any software development language.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Resolve technical issues by diagnosing and applying fixes.
• Respond to customer inquiries via phone and email promptly.
• Maintain accurate ticket updates in accordance with SLAs.
• Proactively communicate improvements and updates to customers.

Skills

Problem solving

Customer service

Technical troubleshooting

Multi-tasking

Communication skills

Education

Bachelor's degree in STEM or Computer Science

Networking qualifications

Job description

A global software company is seeking a Support Engineer to join their team in Great Falls Crossing, Virginia. The role involves resolving customer technical issues, providing exceptional customer service, and maintaining clear communication throughout the support process. Candidates should have a Bachelor's degree in a relevant field and experience in a customer-facing technical support role. This position offers full-time employment with opportunities for growth.