Global Technical Support Analyst — Remote

Epiq Company

Beaverton (OR)

Hybrid

USD 34,000 - 39,000

Full time

7 days ago

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Job summary

Epiq Global Support Services Analyst is a remote, full-time role based in Beaverton, Oregon, with a fixed schedule of Friday through Tuesday, 5:00 AM to 1:00 PM Pacific Time. The position delivers high-level technical support for clients using Epiq software and third-party apps, responding to inquiries by phone and email, and documenting issues for resolution.

You will diagnose issues, provide effective solutions, and coordinate with internal teams to ensure timely outcomes while maintaining

Qualifications

Minimum 2 years of customer-facing technology support experience via phone and email.
Graduation from a two-year technical college in computer science, IT, or related area or equivalent experience.
Ability to document solutions and clearly present resolutions to clients.
Ability to diagnose issues and perform diagnostics on software/hardware.

Responsibilities

Provide high level technical expertise to clients and internal users.
Handle phone and email inquiries from clients and internal users.
Record incident details using the ticketing system and diagnose issues.
Escalate and follow up to ensure timely resolution and communicate status to clients.
Create and maintain support documentation to improve incident management.