Technical Success Manager

AppsFlyer; New York (NY); On-site; USD 155,000 - 165,000; Full time

Job summary

AppsFlyer is seeking a Technical Success Manager to act as a trusted technical advisor for a portfolio of strategic customers, driving product adoption and business value. You will collaborate with Customer Success, Product, Engineering, and Partnerships to unlock the platform's full potential.

In this role, you will own technical relationships post-onboarding, translate objectives into roadmaps, and influence product strategy. Occasional travel to customer sites and events will be required.

Qualifications

• 7+ years of experience in a client-facing technical role.
• Proficiency in at least one programming, scripting or query language (Python, JavaScript, SQL).
• Exceptional communication and presentation skills, able to translate technical concepts into business value for diverse audiences.
• Strong analytical and problem-solving abilities.
• Experience leveraging AI tools to improve productivity and scale engagement.

Responsibilities

• Own relationships with client technical stakeholders post-onboarding and drive adoption, value realization, and long-term success with the AppsFlyer platform.
• Develop and execute technical account roadmaps by translating business objectives into project deliverables and adoption plans.
• Lead solution scope and design for complex customer use cases, including integrations and configurations.
• Partner with Customer Success to provide technical guidance, design, and issue resolution for strategic accounts.
• Serve as a trusted advisor across AppsFlyer products, educating customers on capabilities and best practices.
• Collaborate with Sales, CS, Product, Partnerships, and Engineering to influence product strategy and deliver outcomes.
• Document and scale reusable technical solutions and implementation patterns.
• Lead strategic discussions with technical and executive stakeholders to influence platform strategy.
• Represent AppsFlyer at customer meetings and industry events (up to 20% travel).

Skills

Python

JavaScript

SQL

Communication

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We\'re looking for a Technical Success Manager to help us shape the future of measurement. In this role, you\'ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you\'re ready to bring your skills to a global stage, this is your chance to make an impact.

About the role

As a Technical Success Manager, you\'ll serve as the trusted technical advisor for a portfolio of strategic customers, partnering with technical stakeholders to drive product adoption, solve complex challenges, and maximize business value. Working closely with Customer Success, Product, Engineering, and Partnerships, you\'ll help customers unlock the full potential of the AppsFlyer platform while influencing long-term technical success.

What You\'ll Do

• Own relationships with client technical stakeholders (Product, Engineering, and Technology teams) post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform.
• Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans aligned with technical stakeholders.
• Lead solution scope and design for complex customer use cases, including custom integrations, and product configurations, in partnership with Product and Engineering teams.
• Partner closely with Customer Success Managers (CSMs) to provide technical guidance, solution design, and issue resolution for strategic accounts.
• Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features.
• Collaborate cross-functionally internally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy, resolve technical challenges and deliver customer outcomes.
• Document and scale reusable technical solutions, implementation patterns, and best practices across customers and internal teams.
• Lead strategic discussions with both technical and executive stakeholders, influencing adoption and long-term platform strategy.
• Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel).

What You Have

• 7+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar.
• Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL).
• Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for executive, technical, and operational audiences.
• Strong analytical, troubleshooting skills and problem solving skills
• Strong project and stakeholder management skills
• Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows such as account research, analysis, communication, and strategic planning.

At AppsFlyer, we\'re committed to building a diverse and inclusive workplace. Don\'t meet 100% of the qualifications? If you\'re excited about this role and believe you have the skills to succeed, we encourage you to apply.

Bonus Points

• Deep familiarity with Ad tech and Martech landscapes, including mobile, web, CTV, attribution, and analytics platforms.
• Proven background navigating complex SaaS environments, digital advertising ecosystems, and omnichannel data integrations.
• Strong track record of engaging with and influencing executive stakeholders, senior technical leadership, and diverse large-scale audiences

For our US-based candidates, the expected On Target Earnings (OTE) range from $155,000 to $165,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don\'t define us—ideas do. You\'ll thrive in a culture where everyone\'s input shapes the future.