Global Technical Services Advisor — Travel & Training

Graphic Packaging International; Georgia; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Competitive Pay

401(k) match

Health benefits

Dental & Vision

Job summary

Graphic Packaging International in Atlanta, Georgia seeks a Technical Services Advisor to bridge customers, sales, and manufacturing, championing a premium customer experience. You will investigate and resolve technical quality issues while collaborating with mills and extrusion sites on product development and trials.

The role requires a four-year engineering degree, five years in papermaking/printing/converting, and strong Microsoft Office skills.

Qualifications

• Four-year degree with engineering preferred.
• Five years of work experience in papermaking, printing or converting.
• Extensive knowledge with Microsoft programs (Excel, Word, PowerPoint).

Responsibilities

• Managing Customers
• Quality Complaint Investigation
• Entering and Processing Complaints
• Document trips visits/calls
• Customer focus and Improving the Customer Experience
• Supporting sales
• Managing T&E
• New Capital Upgrades or Equipment
• Follow trial product to determine and report performance
• Work with mills on improvements or process changes
• Manufacturing Systems
• Support the mills and extrusion facility
• Primary Tech Rep resource for specific facilities
• Participate in crew training and meetings at primary mill
• Serve as customer advocate
• Audit Mill Quality Systems
• Develop relationships with customers and learn their processes
• Interacts with other Tech Reps, Quality Mgrs., Sales, Customer Service, Customers and R&D
• Tracking new technology development
• Attending trade shows
• Personal Responsibility Safety
• Other duties as assigned.

Skills

Excel

Word

PowerPoint

Education

Bachelor's degree in Engineering

Job description

Graphic Packaging International in Atlanta, Georgia seeks a Technical Services Advisor to bridge customers, sales, and manufacturing, championing a premium customer experience. You will investigate and resolve technical quality issues while collaborating with mills and extrusion sites on product development and trials.

The role requires a four-year engineering degree, five years in papermaking/printing/converting, and strong Microsoft Office skills.