Global Technical Service Specialist - Equipment Support

Oshkosh Corp.; McConnellsburg (PA); Hybrid; USD 51,000 - 79,000; Full time

Job summary

Oshkosh Corporation seeks a Technical Service/Support Specialist to diagnose and resolve equipment issues, document interactions in CRM, and support one model family within AWP, TMH, or Scissor lines. The role blends office-based tasks with field work across customer sites, requiring strong technical and communication skills.

Pay range reflects US locations, with a focus on customer satisfaction and product efficiency.

Qualifications

• Strong technical troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and technical support tools.
• Ability to explain complex technical information clearly and concisely.
• Strong organizational skills and attention to detail.
• Proficiency in data analysis and knowledge management systems.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to equipment.
• Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
• Document all customer interactions and technical issues in the CRM system.
• Support one model family within the AWP, TMH, or Scissor model families.

Skills

Technical troubleshooting

Verbal & written communication

CRM proficiency

Explain technical info clearly

Organizational skills

Data analysis / knowledge management

Education

High School Diploma or GED

Tools

CRM software

Knowledge management systems

Job description

Oshkosh Corporation seeks a Technical Service/Support Specialist to diagnose and resolve equipment issues, document interactions in CRM, and support one model family within AWP, TMH, or Scissor lines. The role blends office-based tasks with field work across customer sites, requiring strong technical and communication skills.

Pay range reflects US locations, with a focus on customer satisfaction and product efficiency.